General Manager, Charleston Jobs

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

Summary

AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking a General Manager for the designated market. The ideal candidate will be a strategic, operationally-minded leader with a knack for growth, relationship-building, and an unyielding commitment to delivering world-class, tech-enabled experiences for our customers.

Must reside within a short drive of our vacation rental properties in the designated area.

Responsibilities

• Develop a deep understanding of the market to guide strategic decisions and initiatives
• Coordinate and/or oversee housekeeping or routine rental maintenance tasks to ensure all homes are guest ready
• Monitor compliance with AvantStay standards and regulations, conducting regular inspections of properties as necessary
• Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets
• Develop and execute local marketing strategies and user growth campaigns targeted at owners, consumers and partners
• Participate in the "On Call" rotation for market support after hours
• Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay
• Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction
• Drive growth in the market through effective management of owner relationships, sourcing vendors, and building new partnerships with local businesses
• Act swiftly to handle and resolve property issues, ensuring minimum downtime and maximum guest satisfaction
• Collaborate cross-functionally with teams across the organization to communicate product and process needs to continually improve AvantStay's services in the market
• Act as the primary point of contact for property owners, providing timely communication and reviewing owner statements
• Lead a team of local personnel, investing in their development and coaching them towards successful execution of their roles. Including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel
• Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary
• Drive continual improvements in guest and homeowner experiences, proactively resolving issues to ensure satisfaction
• Oversee daily operations, including sourcing and managing vendors and services, managing contracts, and ensuring that the AvantStay properties in the market are efficiently managed and guest-ready quickly
• Meeting and maintaining AvantStay standards and metrics related to owner satisfaction

Requirements

• Data-driven decision-making and sound business judgment
• Proven track record of driving growth and building relationships in a market
• 5+ years of business management experience in operations, strategy, technology, business development, or a similar area. Experience in a rapidly changing environment or a start-up is a plus
• Excellent self-management skills, with the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment
• Ability and availability to work weekends, holidays, and with a flexible work schedule to fit current business needs
• Fluency in English is required
• If you're a dynamic leader with a passion for hospitality and a desire to make a tangible impact in a fast-growing company, we'd love to hear from you!
• Reliable car and a valid driver’s license. Must reside within a short drive of our vacation rental properties in the Hilton Head area
• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus
• Excellent interpersonal skills, with a demonstrated ability to negotiate and execute smart partnerships

Benefits

• Health/dental/vision insurance
• The role has an annual salary dependant on your skills and experience, plus bonus/commission for each homeowner referred to AvantStay
• 8 weeks of parental leave after 3 months of service with the company
• Mileage Reimbursement
• Sick leave and a generous PTO policy, including volunteer and quarterly mental health days
• Perks at work
• 8 company observed holidays per calendar year
• 401K retirement savings plan
• Fitness Reimbursement
• Discounted stays at our properties
• Employee Assistance Program

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!