General Manager Jobs

Overall Responsibilities

Responsible for the day-to-day operation of hotel with food and beverage. This includes maintaining the highest level of guest satisfaction, responding to guest's comments and requests, understanding of the budget and staying within budgeted operational costs, ensure proper training of all personnel and ensure staffing levels are appropriate for business demands.

WORKING RELATIONSHIPS

Reports to: Director, Hotel Operations

Supervises: Hotel Staff

Interfaces with: Department Managers, Guests, Associates, and Vendors, Regional Sales Manager, Brand Management, WSLM Partners

Primary Job Duties

Guest Service:

• Empowers staff to deliver guest service by encouraging and rewarding responsive guest service.
• Provides a personal example of commitment to guest service by responding to each guests needs.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Committed to ensuring every guest leaves satisfied.

Sales And Marketing

• Sales calls and sales related activities one to two days a week.
• Be active in the sales effort.
• Communicate with the Director of Sales to be informed of recent developments and upcoming events.
• Ensure staff is knowledgeable about incoming groups and new accounts.

Financial

• Knows the demand segments and sources of business for each.
• Understand budget and ensure operating costs and labor costs are appropriate based on business demands.
• Ensure city ledger accounts are kept current and invoices are sent regularly for accounts receivables.
• Ensure daily deposits are made.
• Ensure staff is trained in financial control procedures for cash, vouchers, inventories and receivables and that these procedures are regularly followed.
• Ensure monthly financial statements are correct and ready for monthly financial reviews.
• Attend monthly financial reviews with Regional Director of Operations and WSLM Partners
• Review daily reports to include revenue, rate override, forecast and other reports generated by your property management systems as needed.

Human Resources

• Maintain a positive, cooperative work environment between staff and management.
• Ensures all employees know hotel & conference center objectives.
• Ensures payroll is reviewed daily and processed in accordance the payroll timeline.
• Participate in recruiting, selection, orientation, training and performance evaluations.
• Greet employees one on one and provide open communication environment.
• Ensure all employees have up to date information in employee files and document all training and progressive discipline.
• Ensures employees understand policies, pay procedures, bonus plans and benefits.

General

• Ensures hotel & conference center continue to have outstanding Quality Assurance Evaluations.
• Inspect rooms, building exterior, parking lot, hotel shuttle, etc. daily.
• Ensures ongoing staff involvement in preventive maintenance programs
• Performs other reasonable tasks as assigned.
• Ensure Food and Beverage procedures meet Health codes and specific brand standards.
• Able to lift a minimum of 30 lbs.
• Prolonged periods of standing and walking
• Pushing, pulling, bending, stooping, upward reaching

Hotel, General Manager, Manager, Hilton, Hampton Inn

Job Posted by ApplicantPro