General Manager, Clermont Jobs

What to Expect
As we continue to scale, Tesla is looking for high potential leaders to streamline operations across functions by building excellent teams and processes that support the customer journey end to end. The General Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are responsible for leading cross-functional managers and establishing efficient, customer-centric processes to help Tesla accelerate the world’s transition to sustainable energy. What You’ll Do
BUILDS EFFECTIVE TEAMS

Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.

Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.

Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner.

Collaborates effectively with Human Resources and appropriate partners.

Retains and develops top performers. Takes the time to understand individuals’ motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team’s potential.

Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up.

CUSTOMER FOCUS

Owns the customer journey from end to end and continually strives to improve customer happiness.

Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience.

SITUATIONAL ADAPTABILITY

Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.

Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure.

Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.

Highly mission-driven and motivates others to see the big picture.

DRIVES RESULTS

Takes full responsibility for communicating business priorities to the team and stakeholders.

Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction.

Understands and owns every aspect of the site’s performance. Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals

Requirements
What You’ll Bring

• Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
• Exceptional integrity through dedicated and ethical approach to sales and service operations
• Multiplier who elevates the thinking and output of everyone around them, while also making them feel included and valued
• Relentless drive for excellence; provides recognition and feedback daily
• People-first leader who prioritizes team development
• First-principles thinker who finds a creative path to solve previously unsolvable problems
• Must have and maintain a valid driver’s license and
• Ability to obtain appropriate state licensing, where applicable

Education And Experience

Educational experience: Bachelor’s degree or equivalent professional experience leading an end-to-end customer-facing operation

Experience leading large teams in a fast-paced environment

Functional experience in roles supporting both Sales/acquisition of new customers and Service/support of existing customers

Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal

Experience leading teams and managing a diverse group of roles and responsibilities

Physical Requirements

Must be able to stand or sit for 8 hours or more

Occasional travel required for offsite meetings and events; normally less than 10% of the time

Employee Benefits

Full benefits from day 1 for you and your eligible dependents

Aetna PPO and HSA plans (including infertility and transgender coverage)

2 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Healthcare and Dependent Care Flexible Spending Accounts

Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

Company paid Life, AD&D, short-term and long-term disability

401(k) match, Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

Voluntary Identity Theft and Legal Services plans

Adoption and surrogacy benefits

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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