Gallery Host Jobs

Opportunity: Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Transmit and receive messages, using telephones or PMS system.
• Perform bookkeeping activities, such as balancing accounts.
• Practice safe work habits and use required safety equipment.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Perform other duties as requested by management.
• Answer hotel phone and handle guest requests and inquiries.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Greet, register, and assign rooms to guests of the hotel.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Verify customers' credit, and establish payment method.
• Compute bills, collect payments, and make change for guests.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.

Experience

• Dynamic, engaging and passionate personality with the ability to multi-task.
• Previous customer service experience required or equivalent training.
• High School diploma or equivalent preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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