Fulfillment Supervisor Jobs

MMP is looking for an experienced and high-energy supervisor to lead a fast-paced and high-volume production environment! Will require becoming an IL licensed Pharmacy Technician.

About Us:

Residential care community operators are concerned about resident safety, caregiver efficiency, regulatory compliance, and controlling their liability. Our passion at MMP is to improve the quality of life for residents and simplify pharmacy for caregivers. What makes MMP distinct is our laser focus on senior living, our simple and scalable process, and our intra-operable capabilities. This unique combination allows us to help senior living providers manage these risks while improving resident care.

We are an independently owned Long Term Care Pharmacy, located in the southwest suburb of Crestwood, IL, about 20 miles from downtown Chicago. Inc. Magazine recognized MMP in Inc.5000 as one of the 5,000 fastest-growing privately held companies in the U.S. Our team is dedicated to excellence, and our goal is to be recognized as the best-in-class pharmacy provider for residential care communities.

Our Core Values - this is who we are, and who we are looking for to add to our team!

• Seek first to understand – must be intellectually curious, an active learner and listener, an innovative and resourceful problem solver.
• If it were easy, everyone would do it - We are looking for an organized, resilient, determined, and reliable “doer” that follows through with deliverables, seeks to exceed expectations, and always completes assigned tasks – always.
• Always do the right thing - Customer-centric, mature, caring, and professional adult, who will always do right and make it right.
• Every detail matters- Meticulous attention to detail is a non-negotiable!
• Live, Learn, Laugh, Love – We are seeking authentic individuals with good intentions, a positive and friendly disposition, who engage their soul, body, and mind with what makes them happy, healthy, and content.

Behavior Standard: Maintain positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management. Employees at all levels of the business are expected to treat each other with respect. The success of the business depends on co-operation and teamwork among all employees.

Role description:

The Fulfillment Supervisor leads, manages, holds accountable and supports a team of fulfillment (dispensing and toting) pharmacy technicians responsible for timely and accurate order fulfillment processes, including packaging, labeling, dispensing, toting and shipment preparation. You are expected to effectively supervise and assist in all fulfillment functions to ensure tasks are executed with an emphasis and laser focus on accuracy, timeliness and guarantees made to our partner communities. A core function of this role is to enhance employee engagement and build of team of RPRS (Right Person, Right Seat) and GWC (Get it, Want it, Capacity to do it) individuals. This position reports to the Fulfilment Manager and is classified as exempt.

The ideal candidate is dynamic, accountable, and enthusiastic about continually improving on day-to-day operations, is interested in technology, is an active learner, thrives in a fast-paced dynamic environment, and excels at providing exceptional customer service. You must be a problem solver, motivator, team-player, meticulously attentive to detail, and possess strong leadership, time-management, and organizational skills required to focus team resources on the most productive initiatives to maximize performance.

Qualifications:

• Pharmacy Technician National Certification preferred
• Ability to work with different personalities to maximize production/quality metrics and collaborative working relationships
• Must have high energy, be interactive, have a strong work ethic, be well organized, and a self-starter
• Possess strong organizational and time management skills
• Knowledge of Lean Six Sigma Concepts / Process Improvement / Operations Optimization preferred
• Ability to communicate effectively; strong verbal, written, and listening skills
• Ability to train, develop, and assess – new and existing team members
• Licensed, and in good standing, Illinois Pharmacy Technician
• Strong problem-solving skills, documentation, research and resolution skills
• Proven track record of managing workflow through achieving / evaluating metrics and KPIs
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to interact with employees, customers and other key stakeholders in a professional manner
• Ability to have regular coaching and counseling sessions to ensure staff is RPRS
• 5+ years supervisory experience in a high-paced, volume, turnover environment, preferably leading a team of 10+hourly staff
• Prior experience working and troubleshooting high-dollar automation equipment, preferably pharmacy automation
• 3+ years’ experience as a contributor in in a high-paced, high-volume, and growing production environment
• Ability to adapt quickly to rapid changes in work environment
• Advanced computer skills; Proficiency in Framework and Docutrack preferred

Salary Description

70,000-80,000 per year

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