Front Office Supervisor Jobs

Overview

The Front Office Supervisor reports directly to the Rooms Management Team and is responsible for assisting the Rooms Management Team in managing the Front Office and overseeing all guest experiences within the department.

Duties And Responsibilities

Supervise daily shift processes ensuring all team members adhere to standard operating procedures.

• Be the acting Manager in lieu of the Front Office Manager or Director of Rooms when handling guest issues
• Ensure any irregularities and discrepancies are recorded in the departmental log book and brought to the attention of the MOD and/or General Manager.
• Be the “go-to” person for team members questions
• Participate in all the duties of the Front Desk Agent
• Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.

Required

QUALIFICATION REQUIREMENTS

• Three years’ Front Desk Agent in a hotel
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Desirable

• Hospitality Certificate or Degree

Skills, Attitudes, And Behaviors

Personal Skills:

• Confidence and ability to perform under pressure
• Great communication skills

PHYSICAL DEMANDS

Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds

Pay Rate. $20.00

JOIN OUR FAMILY

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Goldener Hirsch is an Equal Opportunity Employer, M/F/D/V. Goldener Hirsch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Goldener Hirsch complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Operations/Operaciones

This is a non-management position

This is a ft-year round/ tiempo completo- todo el año position