Front Office Specialist South Burlington, Vt

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances.

Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience.

Apply today!

Responsibilities

As a front desk recpetionist, you are the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative assistant duties.

THE DETAILS

• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
• Explains all required forms to patients and ensures proper completion of all paperwork.
• Complete understanding and ability to perform in all aspects of front office operations
• Follows HIPAA guidelines and safety rules
• Files paperwork, medical records and correspondence according to defined company procedure.
• Attends center staff meetings and participates in ongoing training as a Medical Front Office Assistant
• Performs receptionist duties to achieve or exceed established service standards
• Patient Service Representatives greets patients and visitors, communicates wait times and directs them accordingly.
• Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.
• Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
• Assists in maintaining a neat, clean and orderly appearance throughout the facility
• Obtains authorization as needed to process patients for services needed.
• Maintains inventory of office supplies and printed forms.
• Assists Center Administrator in managing daily front desk administrative functions.
• Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
• Checks patients in appropriate patient management system in accordance with client company protocols.

Qualifications

JOB REQUIREMENTS:

• Demonstrated excellent customer service and communication skills
• High school graduate or equivalent
• Demonstrated Intermediate knowledge of PCs, word processing, and data entry
• One year of experience in customer service environment preferred

Work Environment And Conditions

• Fast paced, deadline-oriented office environment

Benefits Summary

Additional Data

• Medical/Vision/Prescription/Dental Plans
• Colleague Referral Bonus Program
• 401(k) with Employer Match
• Paid Time Off
• Life Insurance/Disability

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans