Front Office Manager - Hampton Inn & Suites - Biltmore Village

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Ready for your next career growth opportunity? At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. We are looking for self-motivated leaders who have a passion for hotel operations. At Biltmore Farms, we seek to exceed our guests' expectations. This is where you come into the picture! Can you see yourself leading a dynamic Front Office operation at Biltmore Farms Hotels? We can!

Job Summary

The Front Office Manager will provide leadership and guidance to Front Office staff to ensure consistent quality service is provided. Actively support the Assistant General Manager (AGM) in managing the overall success of the hotel by meeting or exceeding objectives for revenue and ensuring guest satisfaction. Works in collaboration with the hotel leadership team to support Housekeeping and Food & Beverage functions. Manage the Front Office area in accordance with hotel brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Represents the hotel to the guest throughout all stages of the guest's visit and provides exemplary performance for staff to follow.

Essential Elements

• Train and develop current and new staff members to perform at a peak level by empowering them to solve guest issues and creatively sell out the hotel.
• On occasion, performs opening and closing duties for Housekeeping department such as preparing room boards for Room Attendants and Housepersons.
• Maintain Front Office brand compliance and company standards are achieved.
• Lead Front Desk and Guest Service team members to ensure smooth and efficient operation across all shifts and through all phases of the guest experience.
• Provide a model to team members for outstanding service for guests and hotel associates across all departments.
• Responsible for Accounts Receivable related to the Front Office, with assistance and guidance from AGM.
• Assimilate into Hampton Inn & Suites culture of Hamptonality through understanding, supporting, and participating in all elements and hotel programs. Demonstrate working knowledge of the service standards.
• Act as hotel Manager on Duty (MOD) while on duty and ensures continuity of MOD coverage across all shifts.
• Supports daily food & beverage service in breakfast area and hotel bar as needed.
• Provides support to hotel Housekeeping function by performing room inspections as needed.

Minimum Qualifications

Any combination of education and experience equivalent to:

• Minimum four (4) years of experience in Front Office and supervisory experience; OR
• Additional language abilities are a plus.
• CPR certification and/or first aid training preferred.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities is acceptable.
• Associate's degree in business administration, hospitality and tourism, or other applicable field of study preferred but not required; AND

Specific Job Knowledge, Skills, And Abilities

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Computer skills adequate to serve as an end user of OnQ hotel property management systems and Microsoft Office Suite products.
• Ability to multi-task and work under pressure to navigate stressful situations during busy periods. Maintain a sense of urgency when following up with internal and external customers.
• Effectively communicate verbally and in writing with internal and external customers, some of whom will require high levels of patience and diplomacy to defuse issues, collect and analyze accurate information, and resolve opportunities.

Physical Requirements

Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, hearing, visual insight, and may, on occasion, have to lift and carry up to 40 pounds.

Why join our Hospitality Management team?

• Competitive salaries
• 401K retirement plan with employer matching program
• YMCA membership monthly discount
• Hilton brand hotel discounts for you, your family, and your friends
• Friendly and supportive work environments with an amazing team of hospitality professionals
• Vacation, sick leave, and paid holidays
• Incredible employee learning and growth opportunities
• Potential for annual bonus
• Fun wellness program with annual bonus of up to $600
• Outstanding medical, dental, and vision benefits coverage

Post Offer / Pre-Employment

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

Equal Opportunity Employer

Biltmore Farms is an Equal Opportunity Employer. Minorities and Spanish/English bilingual persons are strongly encouraged to apply.

E-Verify

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener ms informacin.

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