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Inn Front Desk Supervisor - Full Time
Company | Biltmore |
Address | Asheville, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-08-04 |
Posted at | 9 months ago |
- Review and oversee front desk agent/PBX task and checklists daily.
- Oversee front desk and PBX meal breaks.
- Monitor guest registration cards and bucket check with in-house lists.
- Handle check-ins and check outs in a timely manner.
- Monitor all end of day reports for each front desk agent.
- Accommodate room changes expediently and communicate with housekeeping.
- Make post check-in telephone calls to assure that guests expectations are met.
- Record and trace any room moves and guest room amenities that follow with room service and/or concierge.
- Input information into SMS and maintain guest records accurately and precisely, paying close attention to details and comments.
- Operate the time lox key system as needed.
- Pre-key groups that are hard blocked and non-moveable.
- Call housekeeping with guest awaited rooms.
- Pick up keys and express check out folios and process accordingly.
- Process all messages and faxes for guests, and file with proper registration and log procedures.
- Operate the eTIX ticketing system as needed.
- Must be comfortable in professionally representing Biltmore with internal and external guests.
- Must have solid knowledge of four/five star service and quality standards.
- Excellent attention to detail.
- Demonstrated leadership skills and/or previous supervisory/management experience.
- A high school diploma (or GED). Additional education, training, and/or certifications strongly preferred.
- Candidates must have outstanding interpersonal and communication (written and verbal) with focus on service.
- Strong planning, organizational, and time management skills.
- Proficiency in Microsoft Word applications including Word, Outlook and Excel.
- Proven commitment to the delivery of world class internal and external guest service and the ability to motivate staff to do the same.
- Ability to be proactive, take initiative, creatively problem solve, and exercise good judgment; should be able to anticipate and exceed guest expectations.
- A minimum of two (2) years of related experience in a full-service, upscale/luxury hotel or resort or similar guest service environment. An equivalent combination of education and experience may be considered. The preferred candidate will have had previous front desk experience in a four or five star/diamond hotel/resort.
- Must be able to handle a variety of guest service situations professionally in a manner consistent with company standards.
- The individual will be required to lift up to 25 pounds on a regular basis.
- The individual may work in a standing position for extended periods of time, and may be required to kneel, reach overhead, bend/stoop as needed.
- The individual will work in a guest contact environment.
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