Front Desk Clerk Jobs

Description

We are looking for a motivated and customer-service oriented Front Desk Clerk to join our organization. As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!

Job Responsibilities

• Update customer information in the system
• Ensure compliance with all applicable regulations and laws
• Maintain a neat and organized front desk area
• Provide general administrative and clerical support
• Schedule appointments for customers
• Answer incoming calls and take messages
• Collect payments from customers
• Greet visitors and provide them with superior customer service
• Issue visitor passes and maintain visitor log
• Assist in answering customers’ inquiries
• Monitor office supplies and order new items
• Assist with other duties as assigned

Requirements

• Keep records of room availability, rates, and occupied rooms
• Answer inquiries regarding hotel services and registration procedures
• Answer incoming calls and direct them to the appropriate departments
• Ensure the accuracy of guest bills and provide customer service during check-out
• Register guests and assign rooms
• Maintain the cleanliness of the lobby area and front desk
• Handle cash, credit, or debit card transactions with accuracy
• Provide excellent customer service to all guests
• Sort, organize, and distribute mail, messages, and packages
• Perform other duties as assigned
• Balance the daily transactions and complete the daily reports
• Greet guests in a friendly and professional manner