Front Desk Supervisor Jobs

About Peachtree Orthopedics:Founded in 1953, Peachtree Orthopedics is the oldest orthopedic practice in the southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same.Peachtree Orthopedics has been named an AJC Top Workplace for the 5thyear in a row!We offer excellent growth and advancement opportunities, foster a compassionate and fun culture, and seek employees who want the same.

Summary

Under the direction of the NurseManager, the Front Desk Supervisor will manage and coordinate the daily operation of the surgery center. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients andstaff.

Essential Duties& Responsibilities

• Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.)
• Orders and maintains office supplies and break room inventory.
• Collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Prepares deposit and arranges for courier pick up.
• Verifies patient’s demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct.
• Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
• Reviews patient satisfaction scores for the site and assesses patient satisfaction comments to address areas of opportunity
• Maintains the cleanliness and tidiness of the patient waiting rooms (replenishing coffee, etc..)
• Maintains a friendly and professional demeanor while answering and routing phone calls.
• Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off, patient pickup, etc.
• Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
• Other duties as assigned.
• Trains new staff.

Education And Experience

• High school diploma or general education degree (GED) required.
• Two years of customer service experience in a high-volume, multi-unit medical practice. Knowledgeable in basic billing functions, basic clinical functions, administrative practices, and operational procedures in a medical setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet.

COVID-19 Vaccine Policy

In accordance with the Centers for Medicare and Medicaid Services, Peachtree Orthopaedic Surgery Centers requires that all employees be fully vaccinated against COVID-19, with exceptions only for those with an approved medical, disability, or religious exemptions. All exemption requests will be reviewed in a timely manner. All offers are contingent upon being fully vaccinated against COVID-19 and your vaccine status will be verified upon hire.

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