Assistant Front Desk Manager

About The Resort At Paws Up

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Purpose

The role of the Assistant Front Desk Manager is to oversee and participate in all essential operations including arrivals, departures, billing, and guest experience. This individual will be an escalation point for all guest issues and inquires that are brought to the Front Desk. Additionally, this team member will have primary oversight of colleague onboarding and on the job training at the direction of Front Office Management. They will ensure staff is providing world-class service while balancing the needs of guests, associates, and owners.

This position starts at $22 an hour and goes up from there depending on experience.

The Primary Functions Are

• Responds to guest needs and provides anticipatory service
• Trains Front Desk personnel to Forbes’ 5-Star standards
• Maintains thorough knowledge of accommodations, package plans, and Resort facilities
• Analyze, investigate, and resolve guest complaints
• Monitor aged receivables to ensure outstanding accounts are settled in a timely manner
• Manage and participate in the arrival and departure processes
• Uphold management expectations, manage processes, and assist Front Office management in holding others accountable for the agreed upon activities and timetables.
• Check guests in and out including preparation of folios and authorizing payments
• Ensure daily checklists are completed in all areas
• Act as Manger on Duty (MOD) at the direction of Front Office management

Looking for Team Members with:

• Remains flexible with open availability in order to cover the unexpected needs of the Resort
• Uphold a professional demeanor in the face of adversity
• Provide feedback to the team, both positive and constructive, to ensure the resort is achieving its customer service targets
• Monitors daily arrivals and ensures accommodations are prepared prior to check in
• Expert knowledge of the hotel PMS, the Paws Up app, and all other programs and systems
• First point of contact for guest feedback and service recovery situations
• Audits daily arrivals and departures to ensure accurate guest flight information

Team Members can look forward to:

• Life Insurance, Long Term and Short-Term Disability
• Medical, Dental, Vision
• PTO
• Opportunities for career development and advancement
• Referral Bonus
• Housing Assistance Available
• 401K with match
• Carpool reimbursement $5-$20/Day
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting
• Complimentary Lunch Provided

Check it out for yourself!

Join The HERD (https://youtu.be/FvGzdXJubf8)

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.