Hotel Front Desk Jobs

Hotel Front Desk Agent

Job Summary

Pleasantly greet guests and perform duties to provide guest transaction of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality related requests to meet Town Pump and brand operational standards. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

QUALIFICATIONS And SKILLS NEEDED

• Ability to work independently, with frequent interruptions.
• Experience in cash handling and credit cards preferred.
• Have a strong work ethic. Must display a high degree of pride and integrity in job performance.
• Knowledge of hotel and guest service operations preferred.
• Experience working with a computer, data entry, and multi-line phone systems preferred.
• Ability to communicate in a courteous, professional manner with teammates, management, and guests.
• Ability to be punctual and work within a flexible work schedule.

ESSENTIAL DUTIES And RESPONSIBLITES

• Pleasantly greet guests and perform duties to provide guest transaction of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality related requests.
• May be required to perform duties in other departments, as needed such as folding laundry, cleaning the lobby, etc.
• Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines.
• Maintain proper cash control. Keep cash drawer secure at all times under lock and key.
• Maintain a clean, organized, clutter free front desk and work area at all times.
• Maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
• Report all known issues with services, equipment, and property; ensure work orders are in place.
• Complete all required company and brand specific training and/or certifications in a timely manner.
• Utilize Communications Book to maintain shift communications.
• Wear uniform (or brand standard top and pants) and nametag at all times while on shift and follow Town Pump’s grooming and appearance guidelines.
• Collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges).
• Maintain secure guest key control and properly administer room keys only to registered guests with photo identification.
• Complete all tasks and assignments as required by Daily Front Office check-list.
• Maintain secure master key control by signing-out, securing, and signing-in master keys.

PHYSICAL And ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and carry 15-20 pounds periodically and up to 50 pounds occasionally.
• Ability to work in an open environment with frequent interruptions and guest interaction.
• Ability to walk, stoop, bend, and stand for long periods of time.

The list of requirements, duties, and responsibilities is not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.

This position has an initial 180 day (6 month) probationary period.