Front Desk Receptionist, Overnight - Inn (Part-Time) - Sea Island

Basic Job Function: Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures. Minimum Requirements:

• College degree preferred
• Maintain compliance with Company Resort Professional Image Policy
• Willing and timely execution of other duties as delegated by leadershipPhysical Requirements:
• Ability to easily adapt to organizational and environmental changes
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Coordinate requests for deliveries of floral, fruit baskets, wine or other gifts to guest rooms
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Ability to perform repetitive tasks with accuracy
• Help maintain and develop coastal Georgia information as a ready resource at the concierge desk
• Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
• Frequent use of guest’s names during conversation
• Communicate with Housekeeping and Butler departments to ensure current information on status of rooms
• Process payments and departures
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Post charges accurately to guest accounts into the register system
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Uphold and ensure compliance with all company and departmental policies and procedures
• May be exposed to mechanical, electrical, chemical and fume hazards
• Process registration information
• Maintain thorough knowledge of amenities and activities
• High School Diploma or equivalent credentials
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Provide friendly and courteous telephone manners to guests and co-workers
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Ability to effectively operate all hotel computer systems
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
• Proficient with peripherals, copier, fax, telephone and calculator
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Maintains cleanliness and organization in all work areas
• Attends all scheduled employee meetings and brings suggestions for improvement
• File all records properly and keep current
• Ability to read, write and communicate effectively in English, both written and verbal
• Experience working for a four or five diamond/star property preferred
• Excellent communication skills, both written and verbal
• Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
• Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Greet and respond to the needs of hotel guests
• Ability to provide simple math calculations
• Run arrival and departure reports for front office
• Learn the names and personally recognize our regular Guests and Members
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• One (1) year experience as Front Office Receptionist or Guest Services at a luxury hotel or resort preferred
• Must pass Receptionist, Data Entry (3,000+ cph), Telephone Message Taking, and Customer Service skill testing
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
• Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
• Adjust errors and correct discrepancies on guest accounts
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Directs guests to the appropriate locations
• Uphold appropriate departmental standards of quality/timing