Front Desk Receptionist Neurology Consultants Columbia

Receptionist!! Johns Hopkins Regional Physicians Neurology Associates.

The Receptionist for Neurology Associates:

• Greets patients

• Collects paperwork and insurance information; completes registration in EPIC.

• Collects copays

• Prepares daily payment journal and submits it to manager

• Processes same-day patient refunds, routes all other refund requests to office manager

• On occasion, call patient to re-schedule physician and/or testing appointments pertaining to that visit.

• Retrieves and sorts faxes

• Retrieves and sorts mail

• Confirmation courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.

• Answer in-coming call from patients and provide information to patients, as appropriate

• Routinely check voice mail and return calls to patients within 24 hours.

• Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.

• Refer patient to appropriate resources/clinical areas.

• Send out letters and required information to referring physicians, if needed.

• Send out paperwork to patients when appointment is scheduled or as needed.

• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patient

• Print and send patient letters as necessary

• Document inbound/outbound phone messages to patients as appropriate and route to physician.

• Gather information and for RX requests and route to appropriate clinician.

• Assist as needed with insurance authorizations for non-formulary medications.

Shift: 8:30 am-5:00pm; weekend not required

Education:

Diploma/GED required

Knowledge, Skills and Abilities:

. Experience using EPIC EMR, highly, preferred

• At least one (1) year of customer service experience, perferred

• At least one (1) year of receptionist experience in a medical or related field, perferred

Join an amazing global healthcare organization!

Excellent benefits!

Note: The benefits offered through Johns Hopkins Regional Physicians may vary from those offered through the Johns Hopkins Health System

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.