416549BR

Risk Management

4140 Church Road

Regular

Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

Full Time

Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint

40

$83,720 - $136,240 annually

Statewide

Job Profile Summary

The Fraud Business Intelligence Analyst also known at TD Bank as Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns.

The Fraud Business Intelligence Analyst/Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts.

The Fraud Business Intelligence Analyst/Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

• Participates in quarterly and annual fraud loss forecasting exercises
• Provides alert support to address emerging threats
• Manages shifting network rules and liability requirements
• Uncovers and resolves process gaps throughout the Bank
• Reviews fraud attacks to understand and address coverage gaps
• Develops insights and rules to deliver fraud loss plan

Fraud Rule Management

• Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
• Changes socialization and adherence to Change Management protocols

Fraud Operational Support

• Manages fraud case prioritization strategy to optimize return-on-investment
• Effectively partners with Defect Managers to identify and remediate coverage gaps
• Participates in operational forecasting and capacity planning
• Manages strategic intent for Operational & Contact processes

Design/Update Monitoring & Reporting

• Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
• Supports existing monitoring by refreshing reports when data or requirements change

Partner Support – TD Partners Outside of FC&FMG

• Provides monthly partner loss performance updates and participates in review sessions
• Ensures Fraud policy alignment and implementation
• Provides post-launch IT validation and issue management
• Leverages fraud expertise to help define fraud resilient products and processes
• Supports project intent and ongoing partner projects; provides risk identification and cost estimates

Support FC&FMG Intent

• Reviews and evaluates potential technology investments
• Supports audit and regulatory requests (data or intent)
• Manages model prioritization, business validation and implementation
• Outlines data needs for rule-writing and effective management

Manage External Relationships

• Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Education & Experience:

• Experience with SQL/SAS/Data manipulation tools required
• Knowledge of systems and processes is preferred
• Previous experience with related fraud is preferred
• Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners
• Conceptual thinker; ability to wade through data and arrive at conclusions
• 7+ years relevant experience
• Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
• People management experience is an asset
• Solid understanding of TD Products and Channels
• Ability to effectively manage multiple projects and priorities simultaneously
• Must be eligible for employment under regulatory standards applicable to the position.
• Ability to take initiative and work independently under tight timelines
• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
• Master's Degree in a related discipline is preferred
• Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
• Strong interpersonal skills; comfortable interacting with team members of all levels
• Strong team collaboration skills

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

TD Bank AMCB

Risk Management

United States, US TD Footprint

New Jersey

Mount Laurel

New York

New York

Florida

Miami

Massachusetts

Boston

Pennsylvania

Philadelphia

South Carolina

Greenville

Connecticut

Fairfield

New Hampshire

Concord

Maine

Portland

Vermont

Burlington

Virginia

Vienna

Maryland

Baltimore City

Delaware

Wilmington

Rhode Island

Providence

District of Columbia

Washington

North Carolina

Charlotte

Georgia

Atlanta

14-Aug-2023