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Dispute Escalations Specialist Jobs

Fraud & Billing Dispute Specialist (Hybrid)
By Citi At Jacksonville, FL, United States
Proven critical thinking and crisis management skills used to problem solve and make decisions
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Experience in fraud, customer service and/or finance
Manage client fraud inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
2-4 years of relevant experience
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Specialist, Correspondence Dispute, Senior - 300001485418027
By Carrington Holding Company, LLC At Westfield, IN, United States
Ability to manage and prioritize multiple simultaneous assignments while meeting deadline requirements.
Come join our amazing team and work remote from home (must be available to work EST)!
Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
Working knowledge of federal and state laws and guidelines pertaining to mortgage servicing (RESPA, CFPB, etc.)
Strong interpersonal, verbal, and professional written communication skills and editing skills
Knowledge of Microsoft Office Suite of applications
Part-Time Card & Dispute Specialist 1
By Bremer Bank At , Lake Elmo, 55042

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Associate Customer Recovery And Escalations Specialist
By Self Financial, Inc. At Austin, TX, United States
Turn distressed customers/situations into opportunities to delight our customers through exceptional communication skills with a positive attitude.
3 years experience in a customer support role, with 1 year resolving escalated cases.
Experience in a FinTech, Banking or Healthcare contact center is strongly preferred.
Experience with Salesforce.com, Medallia Suite, and Google Suite is strongly preferred.
Experience with solving problems in a customer-facing environment, and providing consistent support.
A process-driven mindset; you can identify issues of all kinds and offer solid solutions
Dispute Management Operations Manager
By Sift At , Remote $93,800 - $122,700 a year
Develop, implement, and maintain effective dispute management teams and programs to align with the Sift’s strategic needs
Partner with business stakeholders to build dispute management operations considerations into future product and business plans
Navigate the dispute management operations teams through ambiguous and emerging risk and disputes situations
Be directly responsible for the success of new products and markets from a dispute management operations perspective
Create and improve tools, procedures, and workflows that minimize risk, increase win rate and enhance customer experience
Reflects professionalism on-line, in person and possesses interpersonal communication skills
Meraki Escalations Manager Jobs
By Cisco Meraki At United States
Minimum 3 years experience as part of a network support organization; minimum 2 years direct management experience
Propagate the creation of in-depth documentation and lunch-and-learns from the knowledge that is gained from critical issues work
Lead professional development initiatives for the team (programming, certifications, etc.)
Acquire certifications and learn programming languages
Experience leading a team of approximately 6 or more direct reports
Proven experience in handling and resolving critical network issues
Dispute Analyst Jobs
By Visa At Las Vegas, NV, United States
Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
Provide support to product / risk teams and/or manage and coordinate special projects as needed.
Proactively identify operational opportunities and submit recommendations to manager to increase production or efficiency.
8+ years’ experience in financial services or payment card industry.
Strong judgment and negotiation skills to ensure full customer satisfaction and limit negative processing impacts.
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
Scientific Dispute Ombuds Jobs
By Axle Informatics At Bethesda, MD, United States
Provides specialized advice in one or more of the following areas training, organizational development, performance management, legal requirements or conflict resolutions.
Develop new work management strategies and advises on new policies, procedures and educational programs.
Excellent analytical, organizational and time management skills.
For their entire organizations; work with staff on change management, team building, conflict management, retreat design and facilitation and customized training.
Provide implementation plan(s) and milestones for change management support, such as coaching, mentoring, and assistance with measuring outcomes.
Provide expert advice and assistance with management of leadership training and development to enhance employee and organizational performance.
Director – Dispute Resolution Jobs
By SOCOTEC USA At Atlanta, GA, United States
B.S. in Engineering, Architecture or Construction Management
Expertise with P6, MS Project, large data management, and graphic communication tools
Preparing statements of qualification and engagement letters
10+ years of construction dispute resolution or related experience
Industry networking and opportunity development
Develop project strategy, work plans and budgets
Credit Dispute Case Processor
By U.S. Bank At United States
At least one year of customer service experience
Experience working in the financial services or banking industry
Experience working in an office/clerical environment
Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
Strong verbal and written communication skills
Strong problem-solving and decision-making skills
Escalations Specialist Jobs
By LTK (formerly rewardStyle & LIKEtoKNOW.it) At New York, NY, United States
Tracks and reports data for management action.
2+ years of escalation support experience
Advanced knowledge of excel (pivot tables, macros, etc)
Excellent interpersonal and customer service skills
Excellent verbal and written communication skills including excellent grammatical, spelling and proofreading skills
Superior problem-solving skills and solution-oriented mindset
Escalations Specialist Jobs
By LTK (formerly rewardStyle & LIKEtoKNOW.it) At Atlanta, GA, United States
Tracks and reports data for management action.
2+ years of escalation support experience
Advanced knowledge of excel (pivot tables, macros, etc)
Excellent interpersonal and customer service skills
Excellent verbal and written communication skills including excellent grammatical, spelling and proofreading skills
Superior problem-solving skills and solution-oriented mindset
Customer Escalations Specialist Jobs
By Oxygen At United States
Be the subject matter expert for Customer support agents and Identify customer needs and take proactive steps to maintain positive experiences
2+ years of experience in customer communications and success (Financial service preferred)
Excellent verbal and written communication skills
Knowledge of G Suite functionalities
Analytical, problem solving and results oriented skill set
Experience in the financial services industry
Dispute Specialist I Jobs
By Woodforest National Bank At The Woodlands, TX, United States
Provide excellent support for calls regarding dispute questions and claim information from customers, branches, Customer Experience, and merchants.
Process dispute claims in accordance with Regulation E and department/network compliance requirements
Strong customer service skills with the ability to effectively research and resolve issues and discrepancies.
Outstanding listening and communications skills, both written and verbal.
2+ years of financial operations, banking, or claim investigations experience.
1+ years of high level of administration or account servicing experience preferred.
Research Engineer (Talos Escalations) (Remote)
By Cisco At United States
1+ years of experience with networking, transport, and application layer protocols, such as IP, TCP, UDP, and HTTP.
Knowledge of intrusion and anti-virus detection techniques.
Knowledge of spam, virus, and phishing techniques.
UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc.
Strong email knowledge (administration, blocklists, RFCs, reading email headers, and understanding SMTP).
Very strong analytical and problem-solving skills.
Escalations Specialist (On-Site) Jobs
By Shellpoint Mortgage Servicing At Greenville-Spartanburg-Anderson, South Carolina Area, United States
Well-rounded knowledge of Mortgage and Consumer finance a plus
Superior Customer Service and verbal/phone communication skills is a must
Intermediate knowledge of MS Word, MS Excel, Outlook and MS Access needed
Must possess a short learning curve related to assimilation of new skills and tasks
Follow up skills and a strong sense of accountability are a must
Make outbound calls to consumers when a resolution is reached, to discuss the resolution and confirm satisfaction with the consumer.
Dispute Specialist Jobs
By GOAT Group At United States
Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business.
Related experience with disputes;investigating and resolving transactions.
Strong skills with Spreadsheets or Excel (Intermediate to Advanced)
Excellent communication skills, both verbal and written
Consistently go the extra mile to provide a positive consumer experience
Investigate and resolve disputed transactions by credit/debit cardholders and online payment systems.
Team Supervisor - Debit Card Dispute
By Woodforest National Bank At The Woodlands, TX, United States
2+ years of lead or supervisory role experience in retail management, risk management, chargeback processing or fraud detection/investigation required.
Assist management with testing and implementation of new programs and processes.
Excellent organizational and data entry skills with strong attention to detail and high concern for data accuracy.
Extensive knowledge of Regulation E and network chargeback rules.
Working knowledge of industry compliance and arbitration processes and recoveries.
Excellent customer service and problem-solving skills with the ability to effectively research and resolve complaints, issues and discrepancies.
Credit Bureau Dispute Resolution Specialist- Quality Control
By U.S. Bank At United States
Working knowledge of Fair Credit Reporting Act requirements and Metro 2 guidelines
Four or more years of experience in clerical and customer service activities
Prior experience in credit analysis or lending
Prior experience working with credit reporting systems such as e-OSCAR
Superior knowledge of products, services, terminology, procedures and systems related to assigned area
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Dispute Specialist Jobs
By Binance.US At , Palo Alto, Ca $75,000 - $88,000 a year
A minimum of 2 years experience in payment dispute processing or risk operations
Strong computer skills and ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Strong analytical, organizational, written and verbal communication skills
Research and compile evidence and review appropriate documentation to validate transactions throughout the dispute process lifecycle
Maintain or exceed established service level agreements and guidelines for timely resolution to minimize potential losses
Communicate with external partners regarding dispute inquiries and navigate multiple systems to maintain accurate dispute resolution reporting

Are you looking for a challenging and rewarding role in dispute resolution? We are looking for a Dispute Escalations Specialist to join our team and help resolve customer disputes quickly and efficiently. You will be responsible for managing escalated customer disputes, providing guidance and support to customers, and ensuring that disputes are resolved in a timely manner. If you have excellent problem-solving skills and a passion for customer service, this could be the perfect job for you!

Overview:

A Dispute Escalations Specialist is responsible for resolving customer disputes and complaints in a timely and efficient manner. They must be able to identify and analyze customer issues, determine the best course of action, and communicate effectively with customers. They must also be able to work with other departments to ensure customer satisfaction.

Detailed Job Description:

The Dispute Escalations Specialist is responsible for resolving customer disputes and complaints in a timely and efficient manner. This includes identifying and analyzing customer issues, determining the best course of action, and communicating effectively with customers. The Dispute Escalations Specialist must be able to work with other departments to ensure customer satisfaction. They must also be able to provide accurate and timely updates to customers and other departments.

What is Dispute Escalations Specialist Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize
• Knowledge of dispute resolution processes
• Knowledge of customer service best practices

What is Dispute Escalations Specialist Job Qualifications?

• Bachelor’s degree in business, finance, or a related field
• At least two years of experience in customer service or dispute resolution
• Knowledge of customer service best practices
• Knowledge of dispute resolution processes
• Ability to multi-task and prioritize

What is Dispute Escalations Specialist Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of dispute resolution processes
• Knowledge of customer service software
• Knowledge of applicable laws and regulations

What is Dispute Escalations Specialist Job Experience?

• At least two years of experience in customer service or dispute resolution
• Experience in a customer service or dispute resolution role
• Experience in a customer service or dispute resolution role

What is Dispute Escalations Specialist Job Responsibilities?

• Respond to customer disputes and complaints in a timely and efficient manner
• Identify and analyze customer issues and determine the best course of action
• Communicate effectively with customers and other departments
• Provide accurate and timely updates to customers and other departments
• Work with other departments to ensure customer satisfaction
• Maintain records of customer disputes and resolutions