Home Improvement Dispute Specialist Jobs

Proven critical thinking and crisis management skills used to problem solve and make decisions

Maintain knowledge of new market and regulatory requirements affecting client portfolio/base

Experience in fraud, customer service and/or finance

Manage client fraud inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards

2-4 years of relevant experience

Develop and maintain client portfolio through regular calls and face to face interaction, as needed

Previous carpentry or handyman experience

Experience in a variety of areas including carpentry, drywall finishing, tiling, and flooring

Complete small to medium repairs, remodeling, and home improvement projects

Provide world-class customer service to our customers on a daily basis

Complete paperwork in a timely and efficient manner

Work closely with all other workers and supervisors while maintaining a polite, professional attitude

Customer focus with proven ability to establish productive working relationships with staff and management at all levels.

Provide support to product / risk teams and/or manage and coordinate special projects as needed.

Proactively identify operational opportunities and submit recommendations to manager to increase production or efficiency.

8+ years’ experience in financial services or payment card industry.

Strong judgment and negotiation skills to ensure full customer satisfaction and limit negative processing impacts.

Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.

Provide excellent support for calls regarding dispute questions and claim information from customers, branches, Customer Experience, and merchants.

Process dispute claims in accordance with Regulation E and department/network compliance requirements

Strong customer service skills with the ability to effectively research and resolve issues and discrepancies.

Outstanding listening and communications skills, both written and verbal.

2+ years of financial operations, banking, or claim investigations experience.

1+ years of high level of administration or account servicing experience preferred.

Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business.

Related experience with disputes;investigating and resolving transactions.

Strong skills with Spreadsheets or Excel (Intermediate to Advanced)

Excellent communication skills, both verbal and written

Consistently go the extra mile to provide a positive consumer experience

Investigate and resolve disputed transactions by credit/debit cardholders and online payment systems.

A minimum of 2 years experience in payment dispute processing or risk operations

Strong computer skills and ability to analyze information, think through difficult problems, and make critical decisions based on limited information

Strong analytical, organizational, written and verbal communication skills

Research and compile evidence and review appropriate documentation to validate transactions throughout the dispute process lifecycle

Maintain or exceed established service level agreements and guidelines for timely resolution to minimize potential losses

Communicate with external partners regarding dispute inquiries and navigate multiple systems to maintain accurate dispute resolution reporting

Minimum Knowledge, Skills And Abilities Required

Interact with the Internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.

Refers exception cases to Escalations, Supervisor or Manager when they are outside of pre-established guidelines

Customer service skills to be able to contact customers or merchants as part of investigation.

Excellent oral and written communication skills.

Strong PC knowledge, including MS Office, Word, and Excel, PowerPoint.

Your medical benefits begin on your first day

- Administer basic skills test to prospective employees as necessary

- One year office experience

- Skilled typing, 35wpm, minimum

- Coordinating requests, internal updates/data entry updates, efficiently and accurately

We provide tuition reimbursement available after 6 months

Displays knowledge of and ensures compliance with Regulations E and Z

3+ years of experience in a customer service role or equivalent role

Experience with merchant and banking disputes preferred

Experience with Regulation E or Z strongly preferred

Motivated, self starter with problem solving and work prioritization skills

Drives the buildout and maintenance of procedures, reporting, and proper documentation of the dispute process