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Operations Risk Manager Jobs

Company

Loews Hotels & Co.
Address , Orlando, Fl
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description
Located just outside the Universal Orlando™ theme parks, our Lakewood Regional Support Facility serves as the central operation for all our on-site hotels. Lakewood provides resources to the hotels for various departments, including Human Resources, Purchasing, Accounting, Security, Group Reservations, Telecommunications, Technology and Laundry.
Purpose
This position is responsible for ensuring that hotel / resort operations are in compliance with federal, state and local codes pertaining to guest and employee safety and security, and that risk management and loss prevention programs are in place to a support a safe working environment, minimize liability and increase the cost effectiveness of programs. May represent hotel in hearings, pre-trial conferences and/or litigation proceedings.
Essential Functions and Responsibilities
  • Prepares and distributes informational materials, conducts courses designed to promote safety and reduce loss
  • Develops and enforces policies, procedures and standards for administration of the work unit in accordance with Loews Hotels corporate risk management and safety/security objectives and guidelines
  • Coordinates the reporting and management of all liability, property damage, accident and workers compensation claims
  • Researches and recommends new and up-dated methods for loss control and prevention
  • Analyzes findings and makes recommendations regarding disposition of claims
  • Communicates and promotes acceptance of (and compliance with) loss prevention and safety programs among the hotel employees
  • Supervises Risk Analysts and Risk / OSHA Coordinator
  • Prepares statistical claim reports for liability and workers compensation for reporting to management and hotel executives
  • Acts as liaison between insurance carrier and attorneys as needed
  • Manages workers compensation lag time with assurance of maintaining department goals
  • Reviews and analyzes reports from insurance carriers and claims adjusters
  • Performs Risk Management awareness training presentations campus wide
  • Establishes systems to track accident/loss statistics, maintains logs and claim files on all pending claims, prepares and submits related reports to Director of Risk Control
  • Performs quality control checks on all claim files and materials
  • Supports safety culture and committees campus wide
  • Establishes and administers cost–effective risk management programs that assure compliance with federal, state and local safety legislation, industry best practices related to safety/security
  • Maintains relationships/communicates with federal, state and local law enforcement and fire officials
  • Identifies areas of non-compliance and recommends corrective action to remedy deficiencies
  • Prepares loss run reports from carriers for reporting to management and hotel executives
  • Conducts internal investigations of all guest loss/liability, workers compensation claims, identifies witnesses
  • Recycles whenever possible
  • May be required to work varying schedules to reflect business needs
  • Executes emergency procedures in accordance with Loews Hotels standards
  • Promotes and applies teamwork skills at all times
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Complies with required safety regulations and procedures
  • Remains current with Loews Hotels information and changes
  • Attends appropriate hotel meetings and training sessions
  • Complies with Loews Hotels uniform and grooming guidelines
  • Complies with Loews Hotels standards, policies and rules
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Maintains cleanliness and excellent condition of equipment and work area
  • Regular attendance in conformance with standards
Required
  • Ability to assemble facts and related information, analyze reports, identify potential witnesses, prepare and present to outside counsel
  • Ability to work flexible schedule to include weekends and holidays
  • Thorough knowledge of risk management and loss prevention standards and practices
  • Familiarity with claim reporting processes for liability, property damage, accident and workers compensation insurance’s
  • Effective management, leadership, organizational and communication skills
  • Must hold valid Class E Drivers License and meet eligibility criteria for travel throughout resort complex
  • Knowledge of OSHA/safety and ADA compliance legislation and established guidelines, and industry practices with regard to ensuring the safety and accessibility of the property to guests and employees
  • Thorough knowledge and advanced skills in Microsoft software programs
Preferred
  • 5-10 years of leadership experience managing Risk in a fast-paced multi-property campus preferred.
  • Bachelors degree in Business Administration, Finance, Accounting or related field of study
  • Advanced skills in Microsoft excel with experience in high-level data analysis and data manipulation to include reporting and presenting.
Education: Bachelors degree in Business Administration, Finance, Accounting or related field of study
Experience: 5-10 years of leadership experience managing Risk in a fast-paced multi-property campus preferred.
Licenses or Certificates: Must hold valid Class E Drivers License and meet eligibility criteria for travel throughout resort complex. Risk Management / Insurance designation or certifications preferred