Ford Pro Fleet Zone Manager

Fleet Parts & Service Zone Manager - LA Market Area (SG7/SG8)

Grade level of posted position: SG7 / SG8

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford.

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Responsibilities

Fleet Parts & Service Zone Manager (FZM) is Ford Pro’s corporate representative to large commercial and government fleet customers for all things Ford parts and service. FZM works collaboratively within the Fleet Service Operations (FSO) team and alongside the Ford Pro sales team to drive fleet productivity and brand loyalty while providing after-sales support to the customer.

Primary fleet accounts will be in California. Fleets will have vehicles located across the United States and some in Canada. Travel by air and sales vehicle within market will be required to perform duties. The main contacts are fleet managers, procurement managers, and maintenance managers at assigned fleets. A strong knowledge of dealership operations is required to manage relationships between the Fleet and Dealerships.

• Distribute professional work product for internal and external audience via email, Microsoft Excel, PowerPoint, and Word
• Protect company resources and information. For example, manage a loyalty budget and leverage funds for a return on investment
• Support mobile service initiatives
• Represent “Voice of Fleet Customer” for product concerns
• Leverage service concerns to improve fleet satisfaction with dedicated parts & service support
• Increase Dealer/Ford Authorized Distributor (FAD) fleet parts wholesale and retail shop revenue
• Understand dealership service and parts department processes to facilitate enhanced fleet experiences
• Promote Ford Pro Parts and Service fleet programs and incentives

Qualifications

The minimum requirements we seek:

• Live in/near the assigned metro market (Los Angeles)
• Accommodate 5-10 nights/month overnight travel to meet with fleet customers
• Bachelor's Degree
• Selected candidate may qualify for relocation benefits

Our preferred requirements:

• Ford Fleet Network (FFN), Ford Fleet Care (FFC) Consolidated Billing, Ford Pro Maintenance (FPM), National Fleet Parts Pricing Program (NFPP)
• Familiarity with:
• OASIS/Professional Technician System (PTS) service publications, Recall types and bulletins, Global Common Quality Indicator System (GCQIS) concern reporting, Does II On The Web (DOW) parts information system, ECatalog parts catalog, STARS training, Rotunda diagnostic tools and software
• Ability to effectively connect with variety of personalities and customer types from municipalities, regional utilities to multinational corporations
• 4+ years of experience supporting automotive dealerships with experience in Sales, Service and Parts
• Ability to frame a particular problem and see how their decision making will impact all stakeholder’s long term
• Look for opportunities to proactively accomplish objectives with fleet customers, such as parts purchase behavior changes, aligning with Ford maintenance schedules and position statements
• Understanding of fleet management or fleet experience
• Take ownership in challenging situations and follows up until resolution
• Commercial Vehicle Center (CVC) Program
• Generate viable leads for Ford Pro Solutions - Telematics, Charging, and Fleet Management Services
• Using resources to find and apply information such as Warranty Policy, Ford Protect Administration, One Warranty System (OWS) Claim Administration, DOW user manual, OEConnect (OEC) Dealer Locator
• Capable of prioritizing urgent and important tasks, such as vehicle off road escalated cases
• Excellent presentation skills, comfortable learning and presenting new material.
• Field experience consulting with automotive dealerships in Sales, Service and Parts
• Microsoft Excel, Word, and PowerPoint
• Demonstrated experience working across the Ford organization to accomplish a goal
• Customer Online Parts Inquiry System (COPIS), Vehicle Off Road (VOR) escalation processes for backorder parts and technical assistance, Salesforce, and Global Contact Center Technology (GCCT) case management system

What you will receive in return:

As part of the Ford family, you'll enjoy excellent compensation. You'll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.

Candidates for position with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, race, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

For information on Ford's benefits and compensation, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-GSR-sal-plan-1.pdf

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.