Financial Customer Service Representative - Brownsville, Tx - B&M

Overview:

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:

Your Responsibilities

You will be answering inbound customer inquiries from callers who need assistance with health benefits account associated with a medical plan. You will respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in opening or managing a health benefits account

• Protect our customer’s security by properly authenticating them.
• Demonstrate genuine appreciation for the customer’s business
• Provide the caller with the assurance that you will resolve their issue
• Having a polite and helpful tone
• Actively assist Account Holder’s by:
  
  • Having a polite and helpful tone
  • Provide the caller with the assurance that you will resolve their issue
  • Efficiently use procedures & systems to enhance knowledge and provide tailored customer solutions.
  • Be curious and anticipate callers' additional needs.
• Efficiently use procedures & systems to enhance knowledge and provide tailored customer solutions.
• Be curious and anticipate callers' additional needs.
• Help guide and educate customers regarding their health benefits account.
• Handle escalated calls, resolving more complex customer issues.
• Assist customers in navigating websites while assisting them with becoming proficient with self-service tools.
• Provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues.
• Demonstrate outstanding service to identify the source of the caller's issue and work to resolve inquires in a timely and professional manner.
• Meet eet or exceed established KPIs.

Qualifications:

Qualifications and Skills

• Solve moderately complex problems on own.
• Apply knowledge/skills to a range of moderately complex activities.
• Plans, prioritizes, organizes and completes work to meet established objectives.
• Works with team to solve complex problems.
• Acts as a technical resource to internal and external customers.
• Demonstrate in-depth product and system knowledge/expertise.
• Proactively identifies solutions to non-standard requests.

Benefits of working with TP include:

• Paid Training
• Paid Time Off
• Employee wellness and engagement programs
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer