Field Service Engineer (Salt Lake City Or Central Ut )

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• Career development with an international company where you can grow the career you dream of.

The Opportunity

• Relocation assistance is not authorized for this position
• This position is a remote position.
• Qualified candidates must currently live in the Salt Lake City or Central UT area.

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Understand and practice regulatory and compliance procedures
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
• Support field personal and District business objective and goals
• Other FSRs
• Maintain a safe work environment following laboratory safety guidelines
• Represent Abbott Diagnostic Division to its customer:
• Provide direction and develop mentoring skills to mentor
• Responsible for providing on-site support to ADD customers
• Understand and follow Quality System by accurate and timely documentation of complaint resolution
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

• Standby and after-hours responsibilities
• Support on call rotation
• Providing on-site critical account support inside and outside of district boundaries.
• Within the local performance partnership teams (P2T).
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Unpredictable Travel
• Travel for support of other territories and training
• Flexible working hours
• Responsible to work cross functionally to achieve customer satisfaction through direct communication
• Time, territory, and inventory management
• Work effectively within a diverse and dynamic team environment
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

• Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
• Successfully achieve the established business metrics including service sales, cost of service and key
• Champion utilization of remote support tools to proactively improve instrument up time
• Delight our customers by providing support including installation; Preventive Maintenance; Technical
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
• Proactively improve expertise through continuous learning and certifications
• Performance indicators for assigned customers/accounts
• Resolved efficiently and satisfactorily while exceeding customer needs

• Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional

Required Qualifications:

• Travel 25%.
• Bachelor’s degree or equivalent relevant experience required.

Preferred Qualifications:

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.

Additional Skills:

• Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.23 – $52.47 per hour. In specific locations, the pay range may vary from the range posted.