Fcm Meetings And Events - Meeting Manager - Remote, Us

Meeting Manager

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events please click HERE

About The Opportunity

Working directly as a main point of contact for a portfolio of customer accounts, managing and executing their meetings needs within their Strategic Meetings Management Program. Reports weekly to the Strategic Meetings Management Team Leader on the status of the workflow across multiple jobs and event specific tasks. Reports quarterly to the Strategic Meetings Management Team Leader regarding competency, growth, development and Brightness of Future. On average, on Meeting Managers travel 0 - 5 times a year to execute pre-event site inspections, onsite for event days (often not required) and industry events and conferences. Travel requirements may vary dependent on accounts.

Key Responsibilities

Event Management:

• Maintain files with accuracy for all event critical documents, reporting and communications
• To build and manage the event registration websites, mobile apps and virtual event platforms
• Implement event processes, standards and measurements across all events. Ensure all deliverables are provided
• To manage a portfolio of small to medium size meetings as part of Strategic Meetings Management Programs including but not limited to food and beverage, breakout rooms, audio visual requirements, ground transfers, and off-site functions
• To build and manage the event budget, from creation, ongoing updates and post event reconciliation
• To conduct venue sourcing, contracting and negotiation for each meeting venue

Communication:

• To meet customer specific SLAs
• To respond to all client and delegate enquiries professionally and within the agreed timeframes and to ensure customer satisfaction with the response
• To maintain effective and customer focused communication throughout with all stakeholders

Administrative:

• To assist with both per event admin tasks and business related tasks to keep the business operating.

Training:

• To participate in the available training opportunities as directed by your Team Leader
• To have competency, growth & development top of mind at all times. To take interest in individual "Brightness of Future".

Experience & Qualifications:

• Tracking and handling of acquiring commission payment and requests from hotel partners for all commissionable groups programs
• Occasional evening and weekend work may be required as job duties demand
• Make supplier payments
• Positively embraces and accepts change
• Assist with relationships and contracts with service providers to deliver value added services and competitive costs
• Negotiating hotel and vendor contracts to achieve best possible agreement
• Business Acumen & Personal Effectiveness
• Ability to learn FCM's One Best Way processes and templates in place, and ensure these are followed for each task including the risk management policies
• To manage and reconcile event budgets
• Education Bachelor’s Degree in marketing, communications, hospitality, business or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree
• Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources
• Ability to prioritize a large volume of tasks that are simultaneously assigned
• Desire and ability to stay up-to-date on all general event trends, product knowledge, and knowledge of destinations and suppliers
• Addendum management, budget management, legal review and client process compliance management
• Adheres to customer SLAs
• Use data effectively to improve your programs, including looking at lists and summaries, looking for patterns, analyzing results, and making presentations to others
• Recognize and celebrate team member’s contributions
• Experience A minimum of 3 years demonstrated meeting management experience
• This position is open to candidates located in the USA
• Plan, align and prioritize work to meet commitments aligned with organizational goals
• On average, Meeting Managers travel 0 - 5 times a year to execute pre-event site inspections, and to be onsite for event days.
• Customer Relationship Management Provide outstanding professional service by exceeding all client/delegates expectations
• Address potential problems that may arise and when issues do arise immediately communicating with manager and taking ownership
• Keep knowledge base updated on supplier and sourcing trends and apply new approaches as appropriate, including eco friendly accreditation of venues, in support of sustainability initiatives
• Forward thinking
• Strong need to achieve and holds an optimistic view
• Sound industry knowledge
• Build partnerships and work collaboratively with others to meet shared objectives
• Effective supplier and contract negotiation skills
• Remain calm under unique pressures
• Encourages a sense of enjoyment in the workplace
• Understand and track financial implications from change in event of scope
• To be deadline and objective focused
• Ability to build consensus and bring together cross-functional teams in a fast-paced collaborative environment
• Make recommendations to clients providing them with the product that suits their needs. Have a friendly, professional, positive attitude when engaging with clients
• Ability to create, manage, analyze and cross check data reports
• Action oriented: take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Maintain a high level of accuracy in all client budgets and data entry in finance system
• Show excellent organizational skills with an unparalleled tenacity for the little details/accuracy
• Event Management Technology experience: Cvent registration sites, mobile app, and venue sourcing platform preferred
• Able to communicate effectively with all audiences (stakeholders, clients, and teammates) using written, graphic and verbal expression
• Has experience working with event management technologies (i.e. registration sites, mobile app, virtual event platforms)
• Is persistent and self-driven
• Travel requirements may vary dependent on accounts
• Innovative, agile, and resourceful - actively seeks opportunities to improve events.
• Expected Hours This is a full-time position. Typical work days and hours of work are Monday through Friday, 9:00am to 6:00pm
• Think through all potential scenarios that could impact the integrity of the overall event
• Gain the confidence and trust of others through honesty, integrity, and authenticity
• Responds positively and promptly to all client complaints and ensures resolution to the client’s satisfaction
• Positively receive feedback to improve performance
• Sets clear expectations and consequences
• Conducting hotel and venue sourcing searches through CVENT and other sourcing methods as required
• Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs
• Time Management / Multitasking Sets goals/deadlines on a daily basis and works to exceed them
• Close the loop with Event Lead and clients about open tasks pre, during and post event
• Calm and positive attitude during busy and sometimes stressful activities
• Be a motivator and ambitious
• Demonstrated effective customer service skills
• Ability to work in multiple tasks at the same time, completing within required time frame and quality standards.
• Probe for further information or greater understanding of a problem and demonstrate constructive conflict resolution skills to ensure a positive outcome for all
• Desire to be successful and achieve
• Pride in full completion of work
• Upholds Company Philosophies Takes ownership for success and failures. Exhibits passion for their business and company

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• 1 Volunteer Day per Calendar Year
• DEI education
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Office Environmental Program
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Personal connections: We are a big business founded on personal relationships.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year
• Employee giving program
• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• Diversity, Equity & Inclusion
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

Benefits Include:

• 401k program with partial match
• Generous remuneration structure
• Health & Wellness Programs and Employee Financial Wellness Services
• Employee Assistance Program
• Travel perks/discounts.
• Global career opportunities in a network of brands and businesses
• Employee Share Plan
• National/International Award Nights and Conferences
• Generous paid time off policy
• Benefits including vision, medical, and dental

Location – Remote, US

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]