Family Services Specialist I/Ii

This position is located in Tulsa or Broken Arrow, Oklahoma.

Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.

This is a hybrid and/or remote work position.

In-person training will be provided.

Annual Salary:

• Level IIH14B: $37,687.39/Annually + Full State Benefits
• Level IH14A: $35,059.00/Annually + Full State Benefits

DHS offers free child care for all employees. This benefit will be in effect untilSeptember 30, 2023. For more information [email protected] visit the program website athttps://www.kith.care/.

Minimum Qualifications:

Family Services Specialist I

• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;

Family Services Specialist II

• A bachelor’s degree.
• ORan equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelor’s degree.

Preference Statement

Preference may be given to applicants with previous call center experience.

Job Responsibilities

• Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications.
• Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
• Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
• Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
• Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.
• Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
• Performs tasks such as the gatekeeper assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards
• Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
• Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.
• Review and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and review filing requirements, due dates, and similar information.
• Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement 23-BC161

83000651

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