Family Services Specialist I/Ii

This position is located in Sallisaw, Oklahoma.

Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.

This is a hybrid and/or remote work position.

In-person training will be provided.

Annual Salary:

• Level I H14A: $35,059.00/Annually + Full State Benefits
• Level II H14B: $37,687.39/Annually + Full State Benefits

DHS offers free child care for all employees. This benefit will be in effect until September 30, 2023. For more information contact

Minimum Qualifications:

Family Services Specialist I

• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;

Family Services Specialist II

• A bachelor’s degree.
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelor’s degree.

Preference Statement

Preference may be given to applicants with previous call center experience.

Job Responsibilities

• Make appropriate program referrals to community resources.
• Compile data and complete documentation for eligibility.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.
• Interview clients via phone.
• Must attend all mandatory training associated with the position.
• This position will be full-time work-from-home once trained.
• Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
• Greet clients in a professional and kind manner via a call center setting.
• Participate in individual and staff conferences.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement 23-JD230

83000579/JR

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