Fairfield Automotive- Vw – Parts Manager

Fairfield Automotive is opening a brand new Volkswagen Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group – We want to WIN. We are Adaptable – Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics – Do it right or fix it fast. We are Collaborative – Teamwork is key to our success. And finally, we want to demonstrate Empathy – The power of authentic connection.

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities…if you’re looking for a home, not just a job, we hope you will consider Volkswagen of Fairfield.

We Offer:

• 401(k) with company match
• Employee pricing and incentives
• Medical, Dental, and Prescription coverage – active on the 1st following 30 days of employment
• A competitive compensation package that rewards high-performers
• Company-paid Life Insurance
• Paid time off

As a Parts Manager with Volkswagen of Fairfield, you will be responsible for managing all aspects of departmental operations. The Parts Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience.

The successful candidate will do the following:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Compile and analyze monthly management reports.
• Establish an ongoing support relationship with wholesale customers by answering questions and assisting them in obtaining needed parts.
• Address customer complaints immediately.
• Calculate and submit obsolescence reports.
• Coordinate Parts marketing.
• Maintain tight control over parts inventory in accordance with manufacturer and Company standards.
• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
• Reconcile daily parts invoices
• Responsible for the Parts department operational planning, including annual budgets.
• Track daily gross sales; ability to correctly set and maintain team budgets to meet store gross profit expectations.
• Accurately track lost sales and adjust inventory through phase-in/phase-out criteria as it pertains to manufacturer and Company fill rate standards.
• Reconcile and report shortages and/or damage.
• Punctual and regular attendance.
• Order non-stock or special order parts by preparing requisitions for these items following the Company’s and manufacturer’s special order parts process.
• Maintain departmental compliance with manufacturer warranty and policy procedures.
• Ensure appropriate stock and inventory of parts and accessories by verifying the correct part numbers and quantities of all parts handed out.
• Reconcile parts/warranty return and reports.

• Ability to deal effectively with factory or distributor representatives.
• Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

• Perform other duties as may be assigned by management.
• Responsible for continued development and training of departmental employees.
• Recruit and train new team members of departmental processes.
• Create a departmental schedule ensuring coverage to meet business needs.
• Adhere to the Company’s Core Values
• Model professionalism and approach all situations as a representative of the company
• Responsible for customer data privacy; keeping computers and files protected.
• Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact areas by following good housekeeping procedures.
• Provide regular coaching to employees, allow the opportunity for feedback, correct poor behavior, and follow performance management standards.
• Oversee safety standards to ensure that the parts department complies with safety policies and OSHA guidelines. Routinely inspect all areas to maintain a safe environment.
• Strive for harmony and teamwork with all other departments.
• Understand, keep up to date and comply with federal, state, and local regulations.
• Practice safe work habits, and follow the company’s safety policies.

Required Skills and Knowledge:

• Ability to maintain emotional control in stressful situations.
• Excellent communication skills are required.
• Excellent process orientation and extremely accountable for self and sales operations.
• Superior customer service skills.
• Able to use/learn to use: ASR, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required.
• Must maintain a professional appearance and follow brand dress code.
• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
• Must be self-motivated with an ability to manage and organize time and activities.
• Demonstrate high character and achieve high results.
• Possess outstanding work ethic.
• Maintain effective team member relations.
• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.
• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

Education, Experience, and Certification:

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
• Must possess and maintain a valid driver’s license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.
• Five years experience as a Parts Manager is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit or stand in a stationary position for extended periods of time.
• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.
• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.
• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information on multiple computer screens.
• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.
• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the required job functions.
• Ability to work in extreme weather conditions in both summer and winter.
• Must be able to climb into and out of cars numerous times each day.

Work Environment:

• Evening and Saturday work will be required. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.
• This position operates in a professional dealership environment.
• Must maintain a clean, safe working environment at all times.

Volkswagen of Fairfield is an Equal Opportunity Employer

The Parts Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $94,000.00 and $108,000.00 annually. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.