Parts Counterperson Jobs

Job Summary: We are looking for a Parts Counterperson to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k) plan
• Employee discounts
• Opportunities for advancement

Responsibilities

• Provide high-level service to both internal and external customers
• Oversee the parts sales process from start to finish
• Receive payment from retail customers or obtains credit authorization
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Answer phone calls, provide price quotes and other information to customers
• Read and understand the parts catalog when looking up and speaking to specific parts
• Communicate with staff and customers in a friendly and professional manner
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
• Make sure all internal requests for parts are billed on service repair order
• Converse effectively/efficiently regarding customer parts status
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention

Qualifications

• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record
• Ability to read/interpret safety and maintenance documents
• High School Diploma or equivalent and prior auto parts sales experience (preferred)

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.