Experiential Learning Manager - Remote

Company Description
Chamberlain
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

Opportunity at a Glance
This position manages a team of Experiential Learning Specialists and supervises practicum operations to support students served by the team. The Manager is responsible for coordinating and conducting training for team members and other stakeholders essential to the functions of the team; developing, managing, and evaluating processes and strategies that promote high efficiency within the practicum coordination team; and supporting the achievement of student practicum learning outcomes. This position reports to the Director, Clinical Operations.
Responsibilities

• Serves as a primary resource for escalated student issues as they arise and works to provide timely resolution
• Manages daily activities of an Experiential Learning team
• Participates in problem-solving for student concerns related to practicum experiences and facilitates appropriate intervention
• Contributes to the content of student and partner-facing collateral and communication
• Ensures that student placement is completed by established deadlines
• Uses systems and technologies effectively to support processes and reporting
• Performs other duties as assigned
• Serves as a subject matter expert for practicum requirements for internal and external audiences
• Interviews, hires, trains, and develops Experiential Learning Specialists
• Provides accurate student placement and other reports to stakeholders
• Evaluates practicum processes and implements appropriate quality improvements; including the development and maintenance of standard operating procedures
• Complies with all policies and standards
• Interfaces with clinical agencies to support successful practicum placement experiences
• Acts as a liaison between faculty, leadership, and practicum coordinators
• Implements and monitors key indicators of practicum coordination effectiveness

Qualifications

• 3 years of customer service related experience is required
• Excellent organizational, problem-solving and critical thinking skills
• Excellent interpersonal and communication (verbal and written) skills
• Attention to detail and mental concentration are necessary for accurately performing tasks, and to balance multiple tasks simultaneously and tolerate frequent interruptions
• 1 year of management experience is preferred
• A highly motivated self-starter who can function as a team player and desires to share creative solutions and best practices.
• Ability to travel up to 5-20% of the time
• Knowledge or direct experience working in healthcare field, with or for providers is preferred
• Bachelor's Degree is required

Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $68,637.22 and $124,230.14 annually. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem Offers a Robust Suite Of Benefits Including

• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits.
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.