Executive Vice President, Operations - Healthcare

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL Healthcare provides a full range of real estate, project development services, and facilities solutions for hospitals, physicians, and other care providers as well as real estate investors that own and operate medical and seniors housing properties. We help our healthcare clients plan, find, finance, buy, lease, sell, construct, optimize, manage, and maintain the most-advantageous facilities anywhere in the US for all property types along the continuum of care, serving over 550 million square feet of healthcare property annually. Our professionals have deep technical expertise and market knowledge and are armed with the most innovative, data-driven analytics and business intelligence in the industry. Visit us.jll.com/healthcare to learn more.
Position Summary
The Executive Vice President, Operations works in partnership with the Division President to drive operational performance and optimization across the business. They translate client operational needs and lead internal operations of the Healthcare team. This individual will promote JLL’s brand, purpose, culture, and values while focusing on client, patient and family experience, mitigating risk, and driving financial performance for our healthcare clients through real estate, project and development services, and facilities solutions. This position will report to the Division President of the Work Dynamics Healthcare Division.
LOCATION: THIS POSITION CAN BE BASED IN ANY MAJOR U.S. CITY WITH TRAVEL AS NEEDED
Key Priorities
Lead in disrupting the corporate real estate market within the Healthcare sector using technology and innovations
Win new clients, while retaining and expanding existing clients
Drive profitable growth and refine and develop offerings
Attract, develop, and retain the best and most diverse talent in the industry
Maintain our core values as a differentiator
Achieve the ambitions of our clients and employees
Responsibilities
Management of regional governance and alignment with global governance (workouts, monthly boards, quarterly business reviews, budget etc.)
In the post pandemic reshaping of the healthcare industry, build a differentiated strategy to gain client and talent mindshare through thought leadership, new capabilities, and ecosystem partnerships.
Build and maintain a broad network within the Healthcare industry to identify new business growth opportunities
Lead and partner with the Healthcare Account Management and Sales teams to identify new business and expand existing client portfolio
Leveraging industry knowledge and client input to deliver a coherent, comprehensive strategy to capture the benefits and value of the products / offerings
Develop and deliver scalable solutions to improve customer and patient experience that can be applied broadly to clients and JLL businesses
Establish and advance client relationships for Healthcare corporate clients
Ensure the vision and strategy of the Healthcare account plans are implemented and align with client objectives and interests
Develop and execute solutions to position JLL as the leading advisory and outsourcing strategic partner in the Healthcare sector
Build, lead, and develop high-performing, diverse, and integrated teams who are committed to delivering exceptional client results
Responsible for the profit, loss, and growth of the Work Dynamics Healthcare business
Partnering with HR, understand trends and issues that could affect business performance
Supports Division President in strategy definition and implementation; alignment with WD global strategy.
Leadership Capabilities
Transformational mindset – demonstrates an entrepreneurial spirit; leads change with energy and resilience to propel the business forward; has the courage to make difficult decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Innovative – inquisitive, challenges status quo, thinks outside the box
Strategic and critical thinking – exhibits strong levels of insight and intellectual curiosity
Commercially astute - quickly recognizes the different levers to pull to drive growth and increase productivity
Passion to Win – wakes up every day thinking about how to engage new clients and beat the competition
Empathetic leadership – takes a genuine interest in the people around them – what makes them tick, what inspires them and the way they feel
Exemplary executive presence – has the gravitas and sophistication to appropriately command the room. High degree of self-awareness and emotional intelligence.
Cultural alignment - unwavering ethical standards; drives excellence and innately collaborative
Requirements
Deep professional experience and expertise within the Healthcare Sector
Demonstrated ability to shape a vision, set aspirational goals, develop, and implement a strategy and operating plan
Proven track record of profitably growing a business line or function
Financially astute-commercial oriented, strong financial acumen
Desired skills and capabilities
Bachelor’s degree in Business Administration or industry-relevant equivalent. Master of Business Administration (MBA) strongly preferred.
Minimum of 15 years’ leadership experience
In-depth understanding of the industry and the workings of different departments of a company, including finance, sales, and human resources
Proven ability to leverage technology to achieve results
Previous experiences that required significant C-suite partnership and relationship building skills
Proven history architecting and setting a vision, as well as driving the implementation of said vision within a large global organization
Significant experience managing and navigating complex, matrixed, and globally dispersed organizations
Best-in-class operations leadership experience, including the redesign and improvement of existing processes to better leverage cutting-edge technology
Succession capability into roles of broader responsibility
Proven ability to lead projects and solve problems in a complex, global, multi-faceted, highly matrixed organization
Track record of integrating acquired businesses and successful change management/transformation experiences
Expert in selecting, developing, and retaining outstanding talent at all levels
Key attributes
Strategic and critical thinking – exhibits strong levels of insight and has a reputation as a forward thinker. Translates broad corporate strategies into clear, actionable objectives for the team to execute
Innovative – inquisitive, challenges status quo, thinks outside the box
Collaborative and influential leader – persuasive and instills confidence among stakeholders; significant gravitas to have impact and respect among internal and external colleagues
Executive communication - able to pitch prospective deals to senior executives - including Board members; able to drive complex discussions and negotiations
Making decisions – Skilled in creating strategies to achieve long-term business goals. Willing to take risks to drive the business forward and ability to say ‘no’
Comfortable in ambiguity, possessing the ability to shift gears comfortably and can decide and act without having the total picture
Building organizational capacity – Integrates business and people strategies that sustain exceptional performance and competitive advantage.
Data Driven and Technology Savvy - understands how technology enables efficient productivity and can translate that understanding into practical solutions.
Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make difficult decisions and take calculated risks
Global agility - works effectively across cultures and JLL businesses to establish relationships adapting style and approach as needed
Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
Outstanding ability to assess and solve complex problems while identifying and delivering efficiencies
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.