Event Manager - Waldorf Astoria Atlanta Buckhead

Waldorf Astoria is looking for an Event Manager to join the Sales, Catering and Events Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

The ideal candidate will have the following qualifications:

• Previous experience working in for a luxury hotel brand preferred
• Motivated personality with the ability to demonstrate successful negotiating business acumen both in person, and over the phone
• Must have a minimum of 2 years’ experience in catering or event services, preferably in a luxury hotel property
• Very detail-oriented and desire to proactively assist colleagues and guests who need help at anytime
• Strong social and community contacts in the Atlanta community preferred
• Superior organizational skills
• Restaurant PDR experience would be a distinct advantage
• Strong computer knowledge, with technical ability and/or aptitude to fully use Delphi.fdc property management systems
• Ability to handle multiple tasks at one time
• Team player who fosters good work relationships with a positive mental attitude

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As an Event Manager, you will support the banquet and catering service team and assist in leading the department to achieve the food, beverage, audio visual, room rental, and miscellaneous revenue goals as laid out in the hotel Marketing Plan. The incumbent will also be responsible for the follow-through of catering and event services. This position reports directly to the Director of Sales and Marketing.

• Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOS
• Forecast group catering pick up expectations weekly
• Attend all training programs for department and for the hotel
• Obtain guarantees for food and beverage functions
• Be aware of current market trends
• Audit banquet checks for assigned groups
• Approve payment and provide backup for contracted vendor business
• Assist with Coordinator coverage and duties as needed
• Co-ordinate all aspects of conferences as assigned by the Director of Sales and Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, security requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, refer business to approved suppliers of service/products as necessary
• Chair pre-conference and post-conference meetings as needed
• Be aware of departmental goals and strive towards achieving them
• Help establish and maintain the hotel’s marketplace position as the city’s most elite venue within social and corporate communities
• Contract business with approved vendors, as appropriate
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments As part of the Catering department to proactively achieve consistently high post-event scores and guest reviews
• Maintain an active trace system for all assigned groups
• Perform any other reasonable duties as required by the Director of Sales & Marketing
• Adhere to selling policies as set forth by DOC
• Obtain necessary approvals/permits/insurance certificates for functions not held in Conference Centre
• Approve payment and provide back up for contracted vendor business
• To attend all business-critical meetings to include BEO, Resume, Pre/Post Convention, Site Inspection, etc.
• Audit banquet checks for assigned groups
• Responsible for servicing groups of 10 or more guest rooms (excluding citywides) or as assigned by the Director of Sales and Marketing
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Entertain clients, as appropriate
• Financial responsibilities
• Check Delphi Daily and Weekly reports
• Generates Banquet Event Orders, Group Resumes, Business correspondence, and function room diagrams
• Contract business with approved vendors as appropriate
• Promptly share leads on group, corporate FIT and travel trade business with relevant members of the Corporate and Travel sales team
• Remain available to hotel colleagues while on property and via hotel provided cellular phone at all times

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Now - We operate with a sense of urgency and discipline
• Ownership - We're the owners of our actions and decisions.
• Teamwork - We're team players in everything we do.
• Leadership - We're leaders in our industry and in our communities.
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.

In addition, we look for the demonstration of the following key attributes:

• Customer Focus
• Adaptability
• Productivity
• Quality
• Dependability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Recognition and rewards programs
• Best-in-Class Paid Time Off (PTO)
• Access to your pay when you need it through DailyPay
• Supportive parental leave
• Go Hilton travel discount program
• Matching 401(k)
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Mental Health Resources
• Career growth and development
• Team Member Resource Groups
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Medical Insurance Coverage – for you and your family

Work Locations

Waldorf Astoria Atlanta Buckhead

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Catering and Event Services