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Event Coordinator Jobs

Company

Scottsdale Plaza Resort
Address , Paradise Valley, 85253
Employment type FULL_TIME
Salary
Expires 2023-09-17
Posted at 8 months ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
Overview:
As the liason between the client and the event, the Events Coordinator is responsible for elevating the level of service by providing a a seamless experience for our guests. The purpose of the position is to provide convenient and efficient service that creates an experience that exceeds expectations. This position will elevate the level of service provided to our clients and guests by assisting and supporting the Convention Services and Catering Managers.
Responsibilities:
Responsibilities
  • Field incoming calls and distribute to the appropriate person - ensure follow through on communication.
  • Run and distribute weekly reports
  • Enter new accounts, block function space, merge proposals in Delphi
  • Track Deposit Schedules, payments, and create Final Estimates
  • Create Banquet Event Orders and Group Resumes
  • Attend weekly BEO & agenda meetings as required
  • Attend daily sales standup meetings and weekly operations meetings as necessary
  • Maintain and improve existing filing systems to ensure relevant and accurate collateral are accessible
  • Review all upcoming events, ensuring files have appropriate documentation.
  • Develop knowledge of market trends, competition and customers
  • Manage deposits and payments
  • Maintain strong, open communication with all departments
  • Resolve guest complaints when necessary
  • Introduce and recommend preferred vendors for event services, including: florists, décor, set-up and day of coordination professionals, lighting and DJ services, event rental companies
  • Assist with reports, competitive analysis, and marketing material updates including packages and collateral
  • Assist clients with suggested enhancements to improve the experience for their guests
  • Build partnerships and rapport with key leadership and employees with the end goal of delivering a seamless guest experience
  • Work closely with internal Reservations Team to make guestroom reservations, send client dedicated booking links, and provide rooming lists
  • Coordinate and communicate logistics for client pre-meetings or client tastings to ensure that all parties receive date, time, location and other pertinent details prior to arrival
  • Respond to client inquiries within 3 hours and provide necessary follow up within 48 hours
  • Other duties as assigned
  • Assist with administrative duties, as assigned
  • Onsite event support (as needed)
  • Attend all hotel required meetings and trainings
  • End of Day duties including: event order distribution, log of change and daily event listings
Qualifications:
  • Have strong computer skills & solid knowledge of Microsoft Word, Excel, and Outlook required
  • Possess a college degree or similar postsecondary education or have substantial hospitality experience
  • Possess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requests
  • Demonstrate a warm, friendly, professional demeanor at all times
  • Be flexible with their schedule when required by business demand and/or required meetings and training
  • Must be able to stand/walk the majority of shift
  • Demonstrate ability to take initiative, including anticipating Guest/Client or operational needs
  • Flexible and long hours sometimes required
  • Be willing to work a variety of shifts, weekends, evenings and holidays
  • Possess strong organization and time management skills
  • Be able to analyze and solve problems while multi-tasking
  • Light to moderate work - exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as required