Equipment Coordination Specialist - Remote

Job Overview

This position will be responsible for managing the post-order procurement process for dental equipment and supplies and will be responsible for ensuring the team is tracking to the quarterly/annual Risk and Opportunity (RO) targets; supports the respective district(s) to ensure installations are coordinated, internally and externally in accordance with our policies and procedures, for a timely delivery and installation of dental equipment.

Key Responsibilities

• Manges the entire district installation process by working with the District Managers and sales rep to determine the appropriate installation dates and ensure all projects are current and on track with quarterly / annual RO. Leads the coordination of all installation date changes that may occur during the planning process.
• Ensures that all preparation prior to start of weekly EPMs is complete, which includes scheduling customers; inputting current estimated shipping details and notes into internal software systems; daily/weekly adjustment of projected installation dates; manages the solutioning of credit issues; validates ‘Order Terms’ compliance prior to installation; and works directly with 3PL (or respective Henry Schein facilities) to ensure equipment is staged for delivery.
• Collaborates daily with the respective Installation Manager to discuss the installation schedule and identify technician availability and requirements for scheduling purposes.
• Manage the entire equipment return process by ensuring equipment is received at the appropriate Henry Schein facility. Proactively vets the entire approval process based on the value and age of the equipment by ensuring all approval levels have been obtained. Handle escalations to properly execute the return process.
• In conjunction with the District Manager, prepare for and lead all Equipment Planning Meetings (EPM) for respective assigned district(s) to ensure that anticipation of equipment tracking/arriving and scheduling customers is as transparent and seamless during the last mile portion of the installation process.
• Acts as back up for colleagues in other markets.
• Other duties and special projects as assigned.
• Provides financial accounting with the proper proof of delivery documents for entered equipment orders based on audit sent by the Financial Inventory Team. Verifies with Equipment Service Technician/s and local management for revenue recognition.
• Processes all orders that are submitted as a delayed delivery from sales; validates delayed deliveries meet all financial documentation requirements. As delayed deliveries come due, ensure documentation is prepped and completed prior to quarter end.
• Communicates directly with Equipment Specialists to ensure alignment with order status and forecasted projections/commitments on a weekly basis.
• Ensure orders that were approved on exception basis for RPOs, have credit approval in place no later than 30 days before projected installation date.
• Daily invoicing per order terms upon delivery / installation of equipment, including ensuring all credit and financial approvals are in place and handles escalations as required.

Specific Knowledge & Skills

• Microsoft Office: Microsoft Word, moderate to advanced Excel knowledge and Power Point.
• Ability to learn company software and systems, including project management tools
• Knowledge of and the ability to learn general database applications.
• Understand and act on financial information that may contribute to business profitability
• Exceptional communication and organizational skills.
• Strong decision making, analysis and problem-solving skills with ability to multi-task.
• Project management skills to drive business results and an understanding of industry practices and company policies and procedures.

General Skills & Competencies

• Good presentation and public speaking skills
• Good interpersonal skills
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Basic conflict resolution skills
• Proficient with tools, systems, and procedures
• Good understanding of industry practices
• Developing professional credibility
• Good verbal and written communication skills

Compensation

The posted range for this position is $60,480 - 105 840, which is the expected

starting base salary range for an employee who is new to the role to fully

proficient in the role. Many factors go into determining employee pay within

the posted range including prior experience, current skills, location/labor

market, internal equity, etc.

Minimum Work Experience

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.

Preferred Education

Typically a Bachelor's Degree or global equivalent in related discipline.

Travel / Physical Demands

Job is work from home. Team will choose to meet live in the office when possible.

No travel required. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers