Program Manager, Transportation Coordination

About Us

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About The Role

The Program Manager, Transportation Coordination is responsible for executing and scaling Rent the Runway’s transportation network strategy. In this role, you will be responsible for engaging multiple business partners both internal and external to ensure best in class customer experience across multiple carriers and distribution centers.

What You'll Do

• Act as primary contact for retail and CX teams to ensure that the transportation strategy is meeting their needs and they are complying with all policies.
• Build working relationships with operational counterparts at each carrier, acting as a primary point of contact with the goal of driving continuous improvement along with maximum flexibility and responsiveness in the event of the unexpected.
• Conduct weekly quality calls with carriers to discuss delivery performance, exceptions, and timeliness of arrival and dispatch, resulting in concrete, measurable action plans.
• Onboard and off board carriers from the network as applicable, negotiate pricing and manage compliance with performance standards, reporting, and other obligations.
• Implement outbound, inbound, and internal shipping strategies in partnership with transportation, operations, and supply chain leadership, ensuring all programs meet rigorous standards for customer experience, financial performance and operational efficiency.
• Determine and execute emergency recovery strategies as necessary in response to natural disasters, warehouse outages, or other disruptions.
• Execute and monitor daily logistics from warehouse to final delivery. Forecasting capacities and route planning. Daily capacity management.
• Maintain strong working knowledge of all processes and policies.

About You

• Have a positive, “can-do” attitude, and excellent interpersonal skills
• BA/BS degree in Supply Chain, Analytics, Business Administration, or other applicable field required
• Ability to quickly recognize, diagnose, and solve for challenges
• Align with the company's Core Values to ensure a world class customer experience
• Strong analytical, organizational, and written/verbal communication skills
• Ability to work flex shifts, hours, nights, and weekends as business dictates
• Must operate with a sense of urgency and have attention to detail
• Capable of making decisions independently
• 3+ years of professional experience or relevant internships in a highly analytical, data intensive, and/or strategic role, preferably with significant experience in Supply Chain and/or online retail (ecommerce)
• Forward-thinker with the ability to articulate point of view and improve processes

Benefits

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• Flexibility Policy - when our corporate employees returned to the office post COVID they have the option to work remotely 2 days a week.
• Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Industry leading 401k match - an investment in your future.
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.