Entry-Level Help Desk Analyst (Part-Time)

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. This is a part-time position with flexible hours! You will have the opportunity to make your own schedule within the support availability times.

The Resident Technology Support Analyst will be responsible for providing technology support for residents, over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Requirements

• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
• Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
• Must be upbeat, outgoing and have a cheerful disposition
• Experience working or volunteering in a senior living setting a plus
• Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
• Ability to build and maintain relationships with residents, their families and the community staff

Responsibilities

• Onsite support of resident hardware and software
• Excellent customer service on the phone, via email and in person
• Schedule onsite appointments for technical support
• Detailed documentation within service tickets on issue steps and resolution
• Proof of Covid-19 vaccination required.
• Intake of resident support requests
• Phone and email support for initial incoming tickets
• Create and lead group classes on different consumer technology
• Ticket resolution as per the client service level agreement