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Entry Level Manager Trainee - Full Time
Company | Daynight Promotions |
Address | Riverside, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-16 |
Posted at | 8 months ago |
We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.
- Maintain a positive representation of the company and associated brands at all times.
- Take initiative and resolve and escalations or complaints.
- Process orders and data entry with high-level accuracy.
- Ensure and provide quality service to external customers.
- Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Answer all customer inquiries in a timely and professional manner.
- Interact with customers daily to inform of client products and services
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on their level of expertise.
- Must be personable and comfortable interacting with customers daily.
- Must be a team player.
- Must have strong communication skills.
- Previous customer service and sales experience is a plus.
- Must have great attention to detail.
- Must be organized.
- Desire to participate in professional development and take on new responsibilities
- Degree preferred
- Customer service or customer relationship experience
- Ability to perform at a high level in a fast-paced environment
- Self-motivated and comfortable working both independently and as part of a team
- Company event
- Merit-based advancement
- Competitive wages
- Uncapped bonuses & incentive plan
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