Entry Level Manager Trainee - Full Time

We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist, and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Tasks And Responsibilities Of a Manager Trainee

• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
• Maintain a positive representation of the company and associated brands at all times.
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on their level of expertise.
• Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training
• Process orders and data entry with high-level accuracy.
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
• Interact with customers daily to inform of client products and services
• Ensure and provide quality service to external customers.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
• Take initiative and resolve and escalations or complaints.
• Answer all customer inquiries in a timely and professional manner.

Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long-term customer loyalty.

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

Requirements of a Junior Manager Trainee:

• Must be personable and comfortable interacting with customers daily.
• Previous customer service and sales experience is a plus.
• Must be a team player.
• Must have great attention to detail.
• Must be organized.
• Must have strong communication skills.

Qualifications:

• Degree preferred
• Ability to perform at a high level in a fast-paced environment
• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience

Position Benefits:

• Company event
• Merit-based advancement
• Competitive wages
• Uncapped bonuses & incentive plan

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