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Controller Jobs
Recruited by Union 10 months ago
Address Austin, Texas Metropolitan Area, United States
Enterprise Operations Manager - Outsourced Services (Legal)
Company | Epiq |
Address | City of Washington County, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Law Practice |
Expires | 2023-05-23 |
Posted at | 1 year ago |
It's fun to work at a company where people truly believe in what they are doing!
- Scheduled/Unscheduled travel to all client locations to monitor account performance
- Lead recruiting, developing, and training initiatives to optimize account performance
- Ability to function with a high level of patience, tact and diplomacy
- Preparation, presentation, and review of Strategic Business Reviews
- Host recurring Site Manager meetings to train, educate and inform the on-site management team
- Strategically engage Epiq resources to support proactive solutions and industry trends with client
- Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally
- Respond to client concerns
- Monthly meeting/touch points with clients in all offices
- Displays high ethical standard, integrity, work ethic, and loyalty
- Ensure monthly report compilation, including accurate billing submittal and invoice processing
- Develop account strategies in accordance with overall strategy and business plans
- Proactively provide solutions to the client contact
- Oversee the Site Managers and potentially other employees at multiple site locations
- Perform Annual end-user survey and Semi-Annual Client survey
- Develop strategies to achieve 100% client satisfaction
- Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably
- Develop positive relationships with client key contacts in each local office
- Bachelor’s degree required or relevant management experience
- On-site/Hybrid Position
- Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field
- Experience managing multi-site and multi-client operations
- Knowledge of copy machines and utilization of typical office services equipment and technology
- Must be able to travel occasionally
- Working knowledge of PC applications including Microsoft Office software
- Minimum 2 years’ management experience with heavy profit and loss responsibility
- Minimum 5 years’ experience in business process outsourcing industry
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