Engagement Coordinator (Mountain West Region)

Summary

Under the direct supervision of a Regional Director, the Engagement Coordinator provides both general and project specific support to the Executive Directors in their assigned geographic footprint. Skillsets are also used to provide support to both the Vice President (Regional Teams) on an “as needed” basis. The engagement coordinator will perform duties including data record keeping supporting mission outcomes; assuring policies and procedures are followed; coordination of meetings and conferences, securing supplies, coordinating mailings, and working on special projects as directed. The engagement coordinator answers phones and responds to basic information and referral inquiries. Independent judgment is required to plan, prioritize, and organize a diversified workload and provide recommended changes in virtual office practices or procedures. The engagement coordinator is involved in decision making, multitasking, taking initiative and must possess the ability to coordinate numerous projects or activities at one time. Consequently, this position will also assist with meeting logistics, grant processing and reporting and communications.

Essential Duties And Responsibilities

• Provide information resources and referral to support people with epilepsy within assigned geographic footprint. – 10%
• Maintain operational work plan for all assignments and projects under this position, including but not limited to Seizure Safe School Legislative implementation. - 30%
• Perform a variety of engagement and support activities for the staff assigned to specific geographic footprints. Assignments typically involve support activities that require working knowledge of Epilepsy Foundation operations and procedures. - 40%
• Prepare the output of professional documents as requested, including letters, memoranda, reports, sponsorship, or grant proposals, etc.; and ensure all adhere to established EF style guides and formats. – 10%
• Provide administrative support to the Vice President (Regional Teams) as needed. – 10%

Additional Duties And Responsibilities

• Provide both virtual and in-person attendance at EF events and activities within designated geographic territory.
• Assist with other duties and special projects, as assigned.
• Route mail and emails when needed.
• Coordinate and or complete special projects as required.
• Keep accurate and complete constituent records.
• Professionally and with the disposition of team unity, interact with EF national office staff as needed.
• Proofread typed data ensuring proper spelling, punctuation, and grammar usage; perform minor document revisions to ensure clarity.
• Interface with local staff and board members concerning reporting, exchange of information and general administrative support.
• Compile data from numerous sources and produce summary reports as required under general direction.

Education Requirements

• High school diploma or equivalent required with a bachelor’s degree preferred.

Experience Requirements

• Experience with Adobe Professional and other graphics programs desirable
• Three (3) years of related work experience.
• Proficiency with MS Office and other database software platforms. Employee must also be comfortable learning new technical systems, as needed.

Essential Skill(s)

• Bilingual is highly preferred.

Other Specific Knowledge, Skills, Abilities, Certifications, Licenses

• Ability to work independently with minimal supervision on assigned duties; a sense of ownership and urgency in completing assigned job duties is essential.
• Excellent time management and problem-solving skills.
• Ability to prioritize work assignments and track multiple projects simultaneously and follow through to completion with each.
• A high level of detail orientation and accuracy (checking your work for accuracy is especially important).
• Excellent written/verbal/interpersonal communication skills.
• Uses sound judgment and maintains strict confidentiality.

Supervisory Responsibilities

• This position has no supervisory responsibilities/no direct reports.

MANAGES

• 0

TRAVEL, WORK ENVIRONMENT, AND PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk and hear and will require staring at a computer screen and/or documents for extended periods of time, standing/moving around when filing for extended periods of time, some lifting (boxes, packages, office equipment) and moving tables/chairs to set up meeting spaces.
• This is a full-time position, working 35 hours per week, Monday-Friday, 9 AM – 5 PM local time.
• The engagement coordinator operates in a professional office environment and routinely uses office equipment, working remotely from home.
• Travel and/or virtual meetings throughout the assigned geographic footprint is required with occasional regional or national travel expected.
• Work might be required on some evenings and weekends for events and/or selected programs.
• Telework privileges may be requested, in accordance with our standard telework policy. Satisfactory performance and excellent customer service must be maintained.

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