E-Learning Project Manager Jobs

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:

Manages a variety of types of projects/accounts to implement L&D solutions to clients that result in excellent customer satisfaction, retention, and revenue growth. Applies deep project management and customer relationship skills, and product/solution experience to manage projects and generate revenue opportunities efficiently and effectively.

Responsibilities:

• Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on-time, within budget and of high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., proposals, estimates/scoping, project methodology, planning, resourcing, and scheduling, technology, financials, monitoring and controls, additional revenue opportunities and communications.) Monitors progress and achievement against established KPIs. Takes corrective actions to resolve issues and keep project on track. Develops and implements plans and proposals to upsell, cross-sell, and generate repeat business.

• Delivers Quality, Value, Results – Uses a variety of project management methodologies, tools, and problem-solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, and identifying additional products and services that can help solve business issues.

• Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, sales approach) that will increase customer satisfaction and revenue potential. Works with management to implement improvements. Actively looks for ways to grow accounts and raises ideas to management.

• Relationship Building – Builds strong working relationships internally to enable project team to work collaboratively and effectively. Cultivates long-term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs.

Requirements:

• Excellent English written and verbal communication skills, knowledge of additional languages is a plus.
• Ability and confidence to communicate with clients and present to groups.
• At least 2 years’ experience in relevant eLearning Project Management role.
• Experience in localization and language services industry is a plus.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

RWS Employees hired for positions that require work on site at RWS offices, customer offices, and travel on behalf of RWS and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.