Eft Processor Jobs

Description

The EFT Processor Analyst will contribute to the success of Netspend’s Banking Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position will be closely involved with Direct Deposit, an area that is considered highly important to our customers’ well-being and to the future of our company’s growth. In addition, a successful Banking Operations Specialist will provide superior contributions to a positive customer experience, in alignment with Netspend’s focus and mission.

Responsibilities:

• Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
• Take phone calls and respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions.
• Recommend improvements that result in more efficient procedures.
• Conduct research and gather verifications for pending deposits; originate manual return items.
• Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance.
• Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.
• Contribute to a smooth-running team environment that works well together.
• Provide consistent, high-quality customer-focused service that exceeds established standards.

Skills/Education/Experience:

• Strong customer-centric skills required, experience with escalated-calls preferred.
• Ability to learn fast, multi-task and work on various accounts and issues both together and alone.
• Commitment to teamwork and ability to perform well with little or no supervision.
• Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
• Knowledge of ACH operations and 2-or-more years’ experience in the electronic payments industry preferred.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
• Ability to research, recognize and solve problems in a team environment.
• Excellent organizational skills and ability to function in a high-tech fast-paced environment.
• Experience with Outlook, Excel and MS Word.
• Strong problem-solving skills with high attention to detail.
• Knowledge of tCam or similar CRM (customer relationship management) tool.
• Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
• College degree preferred, but equivalent experience considered.
• Background in consumer-based payments operations or banking operations a major plus.