Ecornell Enrollment Counselor Ii (Remote)

eCornell Enrollment Counselor II (Remote)

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

An Enrollment Counselor Level II works with leadership and fellow team members to manage the new student qualification/enrollment process and ensure achievement of all performance objectives. This is a metrics driven position.

What You Will Do:

• Assists in the development of promotional presentations or demonstrations
• Establish relationships and guide potential students through the IMPACT process utilizing social selling.
• Actively utilize the guidelines provided on leading and lagging indicators
• Assist customers; resolve customer issues through researching circumstances; provide customer inquiries on status, policies, etc.
• Understand what the team WIG’s are for the fiscal year and how this role supports those WIG’s.
• Researches and looks for opportunities for new customer pipeline; pursues opportunities to manage customer base.
• Maintains program quota within assigned territory by keeping customers informed about available current and future programs.
• Follow-up with customers and others as necessary to assure all factors are considered; prepares evaluation of recommendations.
• Foster an environment of cooperation and teamwork amongst team members and fellow team leads.
• Provides customer interaction through inbound and outbound calls to promote program offerings.
• Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services and Helpdesk teams.
• Provides research and guidance for programs. Solicits customers.
• Builds and maintains internal and external relationships that lead to increased enrollment; recommend programs by calling prospective and established customers; keep records and prepare reports on activities.
• Utilizing LinkedIn and other relevant social media platforms to assist with IMPACT process, help differentiate eCornell as thought leaders.
• Ability to use our systems to accomplish these goals: Salesforce, Destiny, SMS Magic, and Calendly.

What you will need:

• Must have strong computer skills (Excel, PowerPoint, etc.)
• High School Diploma and 4 to 6 years experience or equivalent combination of education and relevant work experience.
• Must be able to provide excellent customer service to potential and newly enrolling students
• Proven sales or related experience required
• Must be focused on achieving optimum levels of service while maintaining high ethical standards
• Excellent oral and written communication skills
• Must be detail-oriented and organized.
• At least 1 year experience as a Level I Enrollment Counselor or equivalent experience

What we prefer:

• Associate degree and up to 4 to 6 years relevant experience or equivalent combination of education and relevant work experience.

What We Offer:

• Salary information for this role can be found here: Career Navigator.
• The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted.
• A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay

This position is remote, which means you can be located anywhere within the U.S.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

**No VISA sponsorship is available for this position. **

This position is an Enrollment Counselor II role with a hourly range of $24.88 - $27.37

As part of the university's comprehensive vaccination program, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 primary vaccination or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

University Job Title:

Enrollment Counselor II

Job Family:

Student Services

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$24.88 - $27.37

Remote Option Availability:

Company:

Contact Name:

Kayla Bradley

Number of Openings:

10

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Unique applicable skills
• Prior relevant work or industry experience
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)
• Education level to the extent education is relevant to the position

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

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Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2023-03-31