Service Coordinator Jobs

Position Summary: This position is responsible for coordinating administrative, business and other operational activities such as, but not limited to, HR, payroll, A/P, scheduling direct service staff and resolving client issues in conjunction with the Agency Director. The Service Coordinator ensures that all clients receive the best service possible and according to the care plan.

Schedule: Monday thru Friday 8am to 5pm 1 hour lunch

Essential Duties

• Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Ensure all employee records (including payroll records) are current, accurate and updated as needed.
• Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
• Abides by all regulations, policies, procedures and standards
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Performs other duties as assigned
• Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
• Files APS Reports and follows up with agency; handles related employee issues as appropriate
• Provide thorough, complete follow-through on escalated client complaints and theft claims.
• Follows up on all Private Duty "Hot-Lead" Assessments and Deposits
• Responds to and resolves all service complaints filed with the state or state agencies
• Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only
• Supervises monthly Service Monitoring Calls with state Department on Aging
• Supervises the purchasing and material management functions for all branch office supplies
• Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
• Ensures all required A/P related paperwork is scanned and submitted for payment
• Oversees compliance with HR processes and procedures throughout branch
• Collaborate with the Corporate HR team for benefit enrollment processes.
• On-board and train new branch Administrative employees.

Performance Responsibilities

• Demonstrates team behavior and promotes a team-oriented environment
• Meets all productivity requirements
• Plans and organizes work effectively and ensures its completion
• Represents the organization professionally at all times
• Maintains open lines of communication
• Maintains positive internal and external customer service relationships

Position Requirements & Competencies

• High school diploma or equivalent
• Understanding of basic medical terminology
• Must have 2 years of recent office experience
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program
• Preferred additional education such as a diploma from an accredited vocational school or college
• Must have reliable transportation, valid driver license, and state required insurance
• May have to travel between facilities occasionally
• Interpersonal, organizational and communication skills

Working conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

To apply via text, text 4368 to