Dispatcher- Full Time Jobs

Position: Dispatcher

:

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

• Manage customer and driver expectations to align with operational capabilities
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Develop a strong relationship with Independent Contractors within assigned fleet
• Other duties as assigned
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Respond to customers efficiently, thoroughly, and professionally
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Monitor performance and available hours of Fleet Drivers

Requirements:

• Desire for a long-term career with an industry leading company
• Must be willing to work a flexible schedule
• Self-motivated problem-solver with strong desire to meet customer needs
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Strong verbal and written communication skills
• Ability to present and maintain a positive corporate image in a fast-paced environment

Skills:

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Transportation industry knowledge and experience is a plus
• Experience with AS400 operating systems is a plus
• Must have the ability to work in a fast-paced environment
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

• Health insurance
• Employee discount
• Paid time off
• Vision insurance
• Life insurance
• Flexible spending account
• Dental insurance
• 401(k)
• Health savings account
• Employee assistance program

Schedule:

• Day shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person