Dispatch Manager Jobs

Who/What Are We Looking For? 

The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.

Essential Duties & Responsibilities

• Assist with the hiring and training of new employees
• Document all coaching/development sessions in a timely manner
• Responsible for coaching and developing team members, including setting performance goals and objectives
• Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
• Communicate policy updates to employees through team meetings
• Other related duties and responsibilities as assigned and/or required
• Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
• Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
• Assist the team during high volume call times and peak season

Qualifications 

• Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness 
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems 
• Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes 
• Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules 
• 2-5 years Customer Service/Call Center/Dispatch experience 
• Leadership skills to effectively develop, lead, inspire and motivate a high performing team 
• Minimum one year of management or supervisory experience; call center or dispatch experience preferred 
• Ability to work a flexible schedule to meet the needs of the business and performance requirements 

Who Are We?

• F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
• Over 40 year old business with over 800 employees
• Service Maryland from our Rockville, MD office

What Do We Have?

• Room for growth and improvement
• Excellent support staff
• Top-notch facilities/office environment
• Great compensation
• Industry-leading benefits package
• Job stability
• Forward-thinking management team

Industry Leading Compensation

• Paid weekley
• Full-time employment
• $60,000.00-$70,000.00 earning potential with base plus incentive based bonus

Benefits Offered 

• Company-paid life insurance policy 
• Short term disability and voluntary life insurance 
• Company-paid Long-Term Disability Insurance 
• Competitive salary with great bonus potential
• Company-paid Medical, Dental, and Vision Insurance 
• Paid Vacations, Holidays, and Sick days
• 401(K) with a company match 

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law