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Dispatch Service Coordinator Jobs

Company

Patterson Companies, Inc.
Address Baltimore, MD, United States
Employment type FULL_TIME
Salary
Category Medical Equipment Manufacturing
Expires 2023-08-07
Posted at 10 months ago
Job Description
Responsibilities


As a Dispatch Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
  • Manages resources efficiently and effectively for all scheduled service.
  • Performs other service coordinator duties as assigned.
  • Reconciles various CRM reports on a monthly basis.
  • Monitors service orders assigned to technicians.
  • Assigns and schedules service requests from clients or company personnel.
  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
  • Triages calls and inquiries from customers.
Job Qualifications:
  • Associates degree or higher preferred or 2-5 years equivalent industry experience.
Preferred Qualifications
  • Previous working experience with project or resource coordination.
  • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
  • Bookkeeping/accounting experience preferred.