Director, Ticket Sales & Service - University Of Alabama

Founded in 2011 on the people principles of Character, Capacity and Commitment, LEARFIELD Amplify represents 40 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 170 on-site sales personnel dedicated to serving these respective relationships. The company delivers a total revenue solution through staff development, high-value expertise, and engaged fan relationships. As the sports industry and fan behavior continues to evolve, LEARFIELD Amplify remains at the forefront of business intelligence through many of its national relationships, leading to increased revenues for teams across the country.

LEARFIELD Amplify is a local, dedicated entity representing the University. In complete collaboration with the university, this team is committed through first class professionalism to building top notch customer sales and service relationships extending the affinity of the University's brand to fans, donors, alumni, businesses and corporations of all sizes looking to align with the undeniably loyal and passionate collegiate sports fan base. As the exclusive outbound arm for the University, the ticket sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of the University with the outreach and access to all ticket types, including season, partial, and group tickets, and ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.

LEARFIELD Amplify is actively seeking a Director, Ticket Sales & Service for the University of Alabama to lead the ticket sales team. The Director, Ticket Sales & Service is responsible for training, mentoring, motivating and coaching the ticket sales staff. The person in this position will be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management. The Director, Ticket Sales & Service will oversee the sales and service activities related to season tickets, partial plans, group tickets, customer service and other ticket products created in the future. The Director, Ticket Sales & Service will be responsible for implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set forth for each season.

Responsibilities:

• Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
• Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
• Provide overall leadership for collegiate season ticket retention, new ticket sales and service initiatives
• Lead regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue
• Develop and maintain a personal client base of ticket sales prospects and customers
• Provide ongoing training, coaching and mentoring for ticket sales staff
• Oversee sales efforts involving season tickets, partial plans, and group tickets
• Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
• Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental ticket sales revenue
• Responsible for the recruiting, hiring and professional development of ticket sales staff
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth

Qualifications

• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
• Ability to work in a dynamic, high paced environment
• Results oriented leader with proven ability to motivate people and maximize revenue production
• Highest level of personal and professional integrity and ethics
• Superior communication skills, collaborative with strong leadership and interpersonal skills
• Ability to handle multiple tasks at one time
• Demonstrated proficiency in Microsoft Office Suite
• Willingness and ability to work long hours, including holidays and weekends as required
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
• Strong customer service skills
• Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
• Must be enthusiastic, creative and able to think both strategically and tactically
• Minimum of three (3) years of experience working in sales with collegiate and/or professional sports team and at least two (2) years of experience working in a ticket sales management role
• Bachelor's Degree in Sports Administration or business field

LEARFIELD is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make LEARFIELD an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

LEARFIELD offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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