Director, Program Management Jobs

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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

This role supports Workday’s Global Customer Support organization. We are a team of expert problem-solvers dedicated to delivering the best customer support in the industry. The Global Support Operations & Enablement (GSOE) team provides program & portfolio management, operational support, technology solutions, change enablement, knowledge, and analytical insights to empower Support’s success.

About The Role

As the Director of Program Management, you will lead the programs and portfolio team to drive large, high-visibility programs for the Support organization. As a key leader in GSOE, you will develop and maintain partnerships with business owners and technical leaders to deliver critical initiatives.

Our ideal candidate is a passionate advocate for the customer and employee experience. You demonstrate experience leading successful teams in an enterprise cloud Support organization, and possess critical thinking, problem solving, and program management skills. We value professional growth, and we are looking for a candidate that demonstrates purposeful employee development for a high-performance team.

• Coach the team to drive business outcomes through their programs
• Elevate business value through outcomes; analyze key performance indicators and trends to identify areas of improvement and implement corrective action
• Provide leadership and guidance to a team of Program Managers, driving a high-performance culture and fostering professional growth.
• Establish and implement a strong vision that optimizes our strategy and helps teams implement and embrace multiple programs through engagement, prioritization, and by removing barriers to success
• Drive teamwork and innovation through sharing of ideas and methodologies, balanced disagreement, and a solution-centric approach
• Drive continuous improvement to scale the business while maintaining operational excellence and outstanding customer support
• Lead and influence cross functional initiatives, implementing coordinated solutions with a balance of execution and innovation

About You

Basic Qualifications

• Business / Engineering degree or equivalent experience and skills in leadership, conflict management, and operational management.
• 10+ years delivering strategic and tactical solutions to enable a successful, high-quality Support organization
• 8+ years leading a technical program management, enablement, and/or operations team

Other Qualifications

• Possesses leadership skills that including giving and soliciting direct feedback, influencing without direct authority, responsiveness, active engagement, and sound decision making
• Communicates effectively: tailoring information for consumption across all levels of the organization
• Confirmed experience leading and developing a team within a support operations or program management function.
• Experience with Program Management standard methodologies
• Conveys confidence and authority, influencing at all levels

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $193,700 - $290,800

Additional US Location(s) Base Pay Range: $158,100 - $290,800

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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