Director Of Rooms Jobs

Director of Rooms

Summary:

The Director of Rooms oversees and is responsible for leading the Front Office and Housekeeping departments. This individual provides a high level of service and must be an excellent communicator with a positive attitude. The Director of Rooms will drive guest satisfaction initiatives while maximizing profitability and team member satisfaction. This person will report to the General Manager.

Essential Job Duties:

• Motivates, trains, supervises, evaluates, and holds accountable all Rooms department managers and employees.
• Formulate, monitor, and ensure compliance and consistency with standard operating procedures.
• Involvement in the onsite guest activities and as a representative and Aloha Ambassador of the Waikiki Malia.
• Ensure overall guest and employee satisfaction.
• Monitor expenses to ensure expense control and maximize profit.
• Develop employee morale and ensure training of Rooms Division personnel.
• Common sense and good judgment are crucial in this position. Must know how to field complaints and respond to guest requests, problems, complaints, online, letters, and/or phone calls in an attentive, courteous, and efficient manner and follow through for a positive outcome in resolving any guest issue.
• Monitor and support guest satisfaction surveys and social media platforms.
• Must always maintain a professional positive attitude and be service oriented, attentive, friendly, helpful, and courteous to all guests, managers, and team members.
• Ability to develop and implement improvement programs and follow through on progress.
• Assign and instruct Rooms department managers in details of work. Observe performance and provide feedback on an ongoing basis.
• Work in conjunction with the General Manager and Controller to prepare the Rooms Division annual budget and monthly owners reporting for Front Office and Housekeeping.
• Monitor labor expenses through the schedule approval process and ensure budgeted productivity.
• Tour rooms departments and hotel ground daily, greeting guests, employees and soliciting feedback.
• Perform a variety of other duties as assigned.
• Ensure completion of deep cleaning programs, preventative maintenance programs and all housekeeping projects and tasks.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Communicate both verbally and in writing to provide clear directions to team members.

Qualifications:

Education & Experience:

• Must be proficient in Windows, Outlook, Excel, Word, Power Point applications.
• Certification in First Aid/CPR
• Previous management experience required in a department head position.
• College Degree preferred.
• At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience.

Physical requirements:

• Extended hours are sometimes required as needed.
• Medium work – Ability to move 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to anticipate guests needs and effectively handle and resolve issues before they become problems.
• Maintain high standards of personal appearance and grooming.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be able to understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.