Director Of Guest Experience ($83,600 - $125,500)

Organization- Hyatt Regency Huntington Beach Resort and Spa

Summary

Surf. Sand. Sunset. Success.

Find Yours at Our Special Place.

Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as “We Care for People So They Can Be their Best.”

Take a peek into our colleague experience as a Director of Guest Experience:

What does the role entail?

The Director of Guest Experience is responsible for all duties of the front desk, guest services, and PBX operation, which includes: staff training, inter-department communications, and staff scheduling.The Director of Guest Experience should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Insures proper staffing levels for customer service goals
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Maintain excellent communication with the housekeeping department
• Maintain guest room inventory
• Analyze, investigate, and resolve guest complaints
• Ensure all operations and cash handling are done per policies and procedures
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• = Responsible for short and long term planning and the management of the hotel’s Front Office, PBX and Guest Services operations

Qualifications

Your experience:

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Must have excellent organizational, interpersonal and administrative skills
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Must be proficient in Microsoft Word and Excel
• Clear concise written and verbal communication skills in English

What You Will Love About Us

• Hyatt Perks which includes thousands of national and local partners for various discounts.
• Discount hotel stays for colleagues, friends and family
• Tuition reimbursement
• Complimentary parking in our underground structure
• Location, location, location!
• Full-time benefit eligibility after 30 days
• Complimentary meals during work hours
• Flexible work schedules

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• 401(k) Retirement plan & Hyatt stock purchase plan.

Development

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague’s individual circumstances and take the form of a career lattice.”

• Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague
• Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities
• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.
• A wide range of development tools through the Hyatt Learning platform for all colleagues

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• The Human Rights Campaign has honored Hyatt among “The Best Places to Work” for LGBTQ+ equality in 2022, for the 18 th consecutive year.
• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others.
• Hyatt is an equal opportunity and affirmative action employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.
• Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, “100 Best Companies to Work For” in the United States for the 9 th year in the row.

Qualifications

Your experience:

• Must have excellent organizational, interpersonal and administrative skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Refined verbal and written communication skills.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Must be proficient in Microsoft Word and Excel
• A true desire to satisfy the needs of others in a fast paced environment.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English