Supervisor Station Operations And Guest Services

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The Station Operations and Guest Services Supervisor oversees and actively participates in all aspects of airport operations including irregular operations, cleaning of aircraft, and meeting arriving flights. They are responsible for Airport training, audits, and continuous improvement. The Supervisor provides leadership and technical support to Airport Team Members and Business Partners. They foster growth and development based on the Breeze values, while providing excellent guest service.

Here’s What You’ll Do

• Ensure all training curricula are taught in a standardized and consistent manner
• Must be able to obtain and maintain Ground Security Coordinator certification
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
• Ability to learn and train our Breeze Team members and business partners in all lines of business
• Ensure all training is consistent with Breeze Airways’ brand, policies, and procedures
• Assist Guest Services senior leadership as needed
• Continuous improvement of response quality and standardization
• Monitor and evaluate the training program’s effectiveness and recommend changes when needed
• Identify future and current training needs based on Breeze Airways’ goals
• Identify and implement operational improvements
• Assist the Station Manager of Station Operations & Guest Services with airport openings and managing business partners
• Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and customers — responsible for meeting OSHA and local and state requirements
• Respond to inquiries in peak periods
• Follow up on all station delays and ensure timely reporting
• Work with Breeze team members and business partners to ensure we are meeting all operational metrics
• Ensure and maintain a safe environment and operation
• Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business
• Ensure adherence to airport and aircraft security regulations and report any anomalies

Here’s what you need to be successful Minimum Qualifications

• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Must be legally eligible to work in the USA
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Self-starter must have a positive attitude and strong desire for success
• Must pass a DOT pre-employment drug test
• Knowledgeable in Airport Operations and Ground Operation
• Must possess and maintain a valid driver's license from the state of your primary residence
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines ethic
• Experience with providing or monitoring quality assurance
• Outstanding leadership capabilities, with ability to lead, train and motivate
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• Able to work flexible hours and be available for emergency response and on short notice

Preferred Qualifications

• 4-year degree

Skills/Talents

• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel occasionally
• Competent in interpersonal communications, collaboration, critical-thinking, and problem solving
• Ability to handle stressful environments
• Good work ethic
• Exemplifies Breeze’s safety culture, values, and mission
• Ability to work in a fast-paced team environment
• Proven troubleshooting skills
• A self-starter with excellent verbal and written communication skills

Perks of the Job

• PTO
• Health, Vision, and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.